Western Alliance Bank

ServiceNow

• Lead strategic planning for technical solutions
• Design reliable engineering practices
• Maintain technical documentation
• Develop, configure, and maintain ServiceNow ITSM applications
• Streamline and optimize service delivery processes
• Manage the ServiceNow ITAM applications
• Track and manage IT assets throughout their lifecycle
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure
• Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
• Manage relationships between configuration items and ensure data integrity
• Manage the entire lifecycle of a threat in Security Operations (SecOps)
• Automate the prioritization, grouping, and patching of vulnerabilities

Staff Engineer II – ServiceNow Developer

IT Support

• support and execute IT risk management activities aligned with the Company’s Risk Appetite and Corporate Strategy
• partner with IT leadership, other Risk Teams and business stakeholders to identify, assess, and manage technology risks, ensuring compliance with regulatory expectations and internal standards
• oversee the development, tracking, and reporting of IT KRIs within GRC and Workfront platforms to provide timely insights into emerging risks and trends
• coordinate and help lead reviews of Service Organization Control (SOC) reports to validate IT control effectiveness and identify potential gaps impacting risk posture
• ensure the accuracy and completeness of the IT risk control inventory, including updates for new controls, retirements, and alignment with regulatory and internal standards
• develop and deliver high-quality materials for governance forums, ensuring clarity on risk issues, mitigation strategies, and decision-making support
• serve as a trusted advisor to IT stakeholders by offering guidance on risk identification, exception management, mitigation strategies, and compliance with enterprise risk frameworks
• aggregate and analyze data for issue owners to monitor remediation progress and escalate delays or concerns to leadership
• organize and execute mock regulatory exams and remediation exercises to strengthen preparedness for supervisory reviews and internal assessments
• prepare and present risk and control updates for key governance bodies, ensuring transparency and actionable insights
• create reports and presentations that communicate IT risk posture, trends, and strategic initiatives to senior leadership
• implement safety procedures and data recovery plans
• develop user manuals, as well as policies, procedures, and safety protocols
• work with IT Leadership in employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members’ work
• analyze a variety of data and summarize findings in applicable reports or other communication mediums
• utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads

IT Manager II – IT Governance, Risk and Controls

Manager

• Lead a team of Quality Control Employees responsible for various quality control functions (Correspondent Delegated Post-Purchase, Retail Lending and Non-Delegated pre and post funding, repurchase administration, investor and Agency due diligence, etc.)
• Manage pipeline and pre-funding audit workflow for the Retail Lending and Correspondent Lending Non-Delegated Channels
• Communicate results and provide feedback on pre-funding audits to Channels, resolve rebuttals on findings, assist in developing action plans, and monitor completion of action plans
• Active leadership of the team to ensure optimal quality and productivity
• Managing pipeline, workflow, SLAs and prioritization of duties
• Identify opportunities and facilitate improvements to process and systems
• Maintain strong knowledge of Agency and Regulatory requirements
• Provide support and guidance to the QC Staff
• Perform pre-funding audit reviews as necessary
• Perform back up functions for the Post-Funding QC Team
• Partner with counterparts in Operations to help remediate quality issues
• Responsible for hiring, coaching, performance management, training and development.

Pre-Funding QC Manager

Vice President

• identifying a target market for new business
• developing and establishing a book of new business
• negotiating, underwriting, and coordinating loan closings
• developing business checking and deposit relationships
• assisting clients with deposit related products and services
• compiling and analyzing market research data
• engaging in business development activities
• collaborating closely with treasury partners
• maintaining a customer database
• making reports to superiors
• interviewing prospective applicants
• performing pre-qualification assessment and analysis
• coordinating processing of approved loans
• maintaining knowledge of financial industry status and trends
• representing the Bank in community functions

Senior Vice President, Innovation Banking

• The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios.
• This role provides direct people leadership and mentorship for Project Managers and Scrum Masters, drives consistent delivery practices in a hybrid Agile environment, and serves as a change agent and coach for technology leaders and delivery teams.
• The IT Delivery Manager III leads and facilitates portfolio-level planning and execution (including PI Planning for assigned portfolios), ensures delivery health and reporting are accurate, timely, and audience-appropriate, and proactively manages risks, dependencies, and delivery outcomes.
• This role partners closely with Technology, Product, and Business stakeholders to improve predictability, transparency, and delivery performance without being accountable for engineering design or software development decisions.
• Own delivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably.
• Establish and maintain portfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards.
• Drive alignment between strategic priorities and delivery capacity; help leaders make trade-off decisions when scope, timelines, and resources conflict.
• Act as first line of contact for escalation across assigned IT portfolios.
• Become a trusted leader to IT leaders and managers for assigned portfolio embedding SPDO practices and standards ensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements.
• Lead PI Planning for assigned portfolios: facilitate readiness, dependency mapping, capacity planning, and objective setting and ensure ongoing execution against PI objectives, with clear visibility to progress, risks, and outcomes.
• Coach teams and leaders in hybrid Agile practices and drive change management efforts related to new ways of working (Scrum), focusing on practical adoption and measurable improvements.
• Directly manage and mentor Project Managers and Scrum Masters; set expectations, develop skills, and improve performance through coaching and feedback.
• Enhance delivery capability across the organization by developing employee onboarding curriculum, job aids, standards, and training aligned to PMO operating model.
• Support talent management activities including interviewing, onboarding, performance management, succession planning, and engagement.
• Responsible for bi-weekly/monthly portfolio level delivery reporting translating delivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points.
• Create and publish required metrics to support Agile teams’ continuous improvement.
• Partner with portfolio managers to support planning, forecasting, and actuals reporting for work inside of assigned portfolios.
• Contribute business cases, delivery estimates, and execution plans as needed to support investment decisions.

Staff Engineer II – ServiceNow Developer

IT Manager II – IT Governance, Risk and Controls

Pre-Funding QC Manager

Senior Vice President, Innovation Banking

IT Manager III – IT Program/Project Delivery Manager