West Suburban YMCA | Newton, MA

Director

• Assists in leading and inspiring our front desk and membership team.
• Work closely with the Membership Director to support day-to-day operations, staff development, and membership growth initiatives.
• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Motivates and energizes the Membership Staff to be Cause-driven Leaders.
• Helps manage member appreciation days and other retention events.
• Provides tours of the facility highlighting all areas of interest.

Assistant Director of Membership