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Assistant Director of Membership
West Suburban YMCA | Newton, MAAssistant Director of Membership at the YMCA assisting in leading front desk and membership team. Focused on member experience, staff development, and retention initiatives.
About the role
Key responsibilities & impact- Assists in leading and inspiring our front desk and membership team.
- Work closely with the Membership Director to support day-to-day operations, staff development, and membership growth initiatives.
- Implements membership strategies that support recruitment of new members and retention of existing members.
- Creates a member-focused culture and models relationship-building skills in all interactions.
- Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Motivates and energizes the Membership Staff to be Cause-driven Leaders.
- Helps manage member appreciation days and other retention events.
- Provides tours of the facility highlighting all areas of interest.
Requirements
What you’ll need- High school diploma or equivalent required; additional college coursework and/or experience in membership, customer service, sales, or community engagement preferred.
- One to two years of supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Committing to support and further our equity-centered work as an organization.
- Actively supports all DEIB efforts.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Able to analyze information, identify problems and trends, and solve complex problems.
- Strong time-management skills.
- Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
- Dynamic personality with a skill-set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
- Reliable, visible, consistent and professional.
- Y USA Team Leader Certificate preferred.
Benefits
Comp & perks- 12% retirement contribution once vested
- FREE family membership
- diverse and inclusive work environment
- paid vacation & holidays
- group health with vision & drug prescription
- dental & life insurance
- paid retirement once vested
- access to child care services
- tuition reimbursement
- professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesmembership strategiesproblem solvingproject managementtime managementdata analysis
Soft Skills
leadershiprelationship-buildingmotivationorganizational skillscommunicationequity-centered workdiversity, equity, inclusion, and belonging (DEIB)dynamic personality
Certifications
Y USA Team Leader Certificate