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Assistant Director of Membership
West Suburban YMCA | Newton, MAAssistant Director of Membership at the YMCA assisting in leading front desk and membership team. Focused on member experience, staff development, and retention initiatives.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer servicesalesmembership strategiesproblem solvingproject managementtime managementdata analysis
Soft Skills
leadershiprelationship-buildingmotivationorganizational skillscommunicationequity-centered workdiversity, equity, inclusion, and belonging (DEIB)dynamic personality
Tools & Technologies
standard business softwaremembership management systems
Certifications & Qualifications
Y USA Team Leader Certificate
Industry Keywords
membership growthmember retentioncommunity engagementmember appreciation events
About the role
Key responsibilities & impact- Assists in leading and inspiring our front desk and membership team.
- Work closely with the Membership Director to support day-to-day operations, staff development, and membership growth initiatives.
- Implements membership strategies that support recruitment of new members and retention of existing members.
- Creates a member-focused culture and models relationship-building skills in all interactions.
- Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Motivates and energizes the Membership Staff to be Cause-driven Leaders.
- Helps manage member appreciation days and other retention events.
- Provides tours of the facility highlighting all areas of interest.
Requirements
What you’ll need- High school diploma or equivalent required; additional college coursework and/or experience in membership, customer service, sales, or community engagement preferred.
- One to two years of supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Committing to support and further our equity-centered work as an organization.
- Actively supports all DEIB efforts.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Able to analyze information, identify problems and trends, and solve complex problems.
- Strong time-management skills.
- Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
- Dynamic personality with a skill-set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
- Reliable, visible, consistent and professional.
- Y USA Team Leader Certificate preferred.
Benefits
Comp & perks- 12% retirement contribution once vested
- FREE family membership
- diverse and inclusive work environment
- paid vacation & holidays
- group health with vision & drug prescription
- dental & life insurance
- paid retirement once vested
- access to child care services
- tuition reimbursement
- professional development opportunities