West Bend Insurance Company

Product Specialist

• Monitor, evaluate and report on assigned line of business for profitability.
• Conduct market research and competitor analysis.
• Develop and introduce new or enhanced insurance products for assigned lines of business.
• Collaborate with other areas on proposed bureau changes and annual rate review.
• Research and develop new forms, proposed form changes and draft manuscript endorsements when required.
• Provide support and technical training to underwriters and manager/supervisors for new and existing products or forms.
• Maintain agents’ manuals and internal commercial enterprise reference manuals.
• Provide underwriting requirements for development of on-line based rating and application submission systems.
• Assist with reinsurance questions and implementation of changes due to revisions in reinsurance contracts.
• Collaborate with other areas in the assessment of training needs at a team level and research and prepare technical articles and training materials.
• Work with a greater degree of independence and assist or lead in other departmental projects.

Product Specialist II

Claims Specialist

• Manage claims of moderate to high complexity with minimal supervision and guidance from the manager utilizing current Claim technology.
• Conduct thorough investigations in order to determine coverage, evaluate damages/benefits, and liability/compensability.
• Negotiate settlements with insureds, claimants, and attorneys.
• Maintain proactive file management and adequate reserving.
• Participate in training activities.
• Consistently exhibit a high level of customer service.
• Adhere to department audit guidelines.
• Participate in projects and initiatives as needed.

Claims Representative III

Actuary

• Lead the actuarial department in developing and implementing pricing strategies, loss reserving methodologies, and risk management frameworks.
• Collaborate with senior leadership to provide actuarial insights that align with the company's business objectives and support growth, profitability, and sustainability.
• Develop and refine actuarial models to support product development, reinsurance structuring, and portfolio optimization.
• Oversee the pricing of new and existing insurance products, ensuring they are competitive while maintaining profitability.
• Work closely with product managers, underwriters, and finance teams to support the development of new insurance offerings by providing actuarial analysis and recommendations.
• Ensure pricing models are up to date and reflect current market trends, claims experience, and regulatory requirements.
• Oversee the establishment of accurate loss reserves, ensuring compliance with statutory and regulatory standards.
• Develop long-term financial forecasts, including projections of premium income, claims costs, and reserve requirements.
• Provide actuarial inputs to support quarterly and annual financial reporting, including statutory filings, solvency reporting, and other regulatory submissions.
• Lead, mentor, and develop a team of actuaries and analysts, fostering a culture of continuous learning and professional development.
• Conduct performance reviews, provide constructive feedback, and implement training programs to enhance the team’s technical and leadership skills.
• Promote collaboration within the actuarial team and across departments, ensuring a cohesive and aligned approach to achieving business goals.

Director – Actuarial

• Provides senior-level actuarial expertise to guide strategic decision-making, profitability, and risk management across the organization’s insurance portfolio.
• Leads complex analyses and modeling efforts that influence pricing, reserving, and overall business performance, while serving as a key advisor to leadership on emerging trends and risk exposure.
• Translates sophisticated actuarial insights into actionable recommendations that support portfolio optimization, financial planning, and long-term growth.
• Applies advanced analytical methods to enhance forecasting accuracy and risk evaluation capabilities.
• Ensures integrity of actuarial practices through adherence to professional standards and regulatory requirements.
• Plays a critical leadership role within the actuarial function by mentoring team members, promoting knowledge sharing, and driving continuous improvement in analytical approaches and business alignment.
• Partners with underwriting, finance, claims, and senior leadership to influence and optimize business performance and ensure regulatory compliance.
• Performs reserve adequacy analyses, including loss development, trend analysis, and financial projections to support financial reporting.
• Utilizes advanced actuarial techniques, including GLMs, machine learning, and data science methodologies, to enhance risk assessment and profitability.

Senior Actuary

Recruitment

• Lead full-cycle recruitment for all roles across the organization, including complex, high-profile and hard-to-fill positions.
• Work with leaders to translate workforce needs into effective recruiting strategies, leveraging labor market data and competitive intelligence to guide decision making.
• Collaborate with leaders to define ideal candidate profiles and develop creative proactive sourcing strategies leveraging technology, networks, and external partnerships.
• Serve as the team’s expert resource on pre-employment assessments, managing day-to-day usage, supporting recruiters and leaders in effective application, and maintaining the vendor relationship in partnership with the TA Manager and Talent COE leader.
• Track and report recruiting metrics using data and analytics to make informed decisions, track pipeline availability and improve hiring outcomes.
• Support employer branding efforts through candidate communications, events, and partnerships.
• Collaborate with the TA Manager to implement process improvements and recruitment tools.
• Maintain compliance with all relevant laws, policies, and standards.
• Review and assess applicants' education, experience, training, and qualifications.
• Test, score, and gather feedback from interviewers; communicate job duties, responsibilities, schedules, compensation, benefits, and advancement opportunities to candidates.
• Prepare and extend job offers, notify candidates of rejections, and handle complex recruitment issues.
• Provide coaching and mentoring to TA team members.

Senior Corporate Recruiter

Customer Support

• Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
• Plan and monitor service workflows of assigned area(s).
• Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
• Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
• Monitor Customer Care retention, book value, and growth.
• Audit Customer Care interactions and complete file reviews to ensure quality customer service.
• Provide coaching to staff to achieve sales and quality assurance goals.
• Handle escalated issues.
• Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
• Handle complaints and monitor customer feedback.
• Perform marketing activities for Customer Care in conjunction with regional sales managers.
• Conduct agency meetings and manage new agency enrollments.
• Monitor agency sales goals that impact Customer Care revenue.
• Support companywide initiatives and change management for current and future products and services.

Customer Care Supervisor – Commercial Lines

Infrastructure Engineer

• Maintain and optimize the organization’s IT infrastructure across both cloud and on-premises environments.
• Manage cloud services, automation tools, virtualized infrastructure, and network services.
• Design, implement, install, maintain, and administer infrastructures including hardware, software, and various configurations.
• Support and maintain critical hybrid cloud infrastructure components to ensure optimal performance and reliability.
• Troubleshoot and resolve service interruptions in hybrid cloud environments, ensuring quick and effective recovery.
• Conduct root cause analysis for system failures, apply corrective actions, and ensure long-term infrastructure resilience.
• Develop and maintain disaster recovery and business continuity plans, focusing on hybrid cloud architectures.
• Identify and mitigate potential security vulnerabilities within hybrid cloud environments.

• Investigate and resolve claims within assigned authority
• Determine coverage and liability
• Negotiate settlements with insureds, claimants, and attorneys
• Maintain accurate documentation and reserving
• Communicate promptly and professionally with all stakeholders
• Collaborate with internal teams and external partners
• Adhere to audit and compliance standards
• Participate in training and team initiatives

Senior Claims Representative

General Counsel

• Provide expert legal counsel on complex coverage matters, guiding claims and underwriting teams with clear, practical advice.
• Conduct legal research, support policy form development, and help shape innovative coverage solutions.
• Serve as a trusted advisor, mentor, and representative of West Bend in both professional and community settings.
• Advise claims professionals on complex coverage questions, policy interpretation, negotiation strategies, and case evaluations.
• Conduct legal research and keep our teams informed about the latest developments in coverage-related case law.
• Support policy form drafting and updates by partnering with teams across the company—translating legal concepts into clear, practical guidance.
• Help shape product strategies and innovate coverage solutions for emerging risks.
• Mentor others, share knowledge, and lead special projects that move the business forward.
• Represent West Bend proudly in community and professional settings.