Senior Claims Representative

West Bend Insurance Company

Workers’ Compensation Claims Representative guiding injured employees through recovery and ensuring fair claim resolution. Collaborating with external stakeholders while managing claims in Minnesota and Iowa.

Posted 6/4/2026full-timeIowa, Minnesota, Wisconsin • 🇺🇸 United StatesSenior💰 $67,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate and resolve claims within assigned authority
Determine coverage and liability
Negotiate settlements with insureds, claimants, and attorneys
Maintain accurate documentation and reserving
Communicate promptly and professionally with all stakeholders
Collaborate with internal teams and external partners
Adhere to audit and compliance standards
Participate in training and team initiatives

Requirements

What you’ll need

Prior experience managing claims in Minnesota and/or Iowa
Proficiency with computers and current claim technology
Interpersonal, oral, and written communication skills with customer-focused professionalism
Negotiation, problem-solving, and conflict resolution skills
Time management and organizational discipline with proactive file handling
Independent decision-making ability and results orientation
Technical expertise in coverage analysis, compensability, and evaluation of claims
Bachelor’s degree in Business, Insurance or related field
Associate in General Insurance (AINS) designation
Associate in Claims (AIC) designation
CPCU coursework or other continuing education

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off.
Standard first year PTO is 17 days, pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

coverage analysiscompensability evaluationclaims managementnegotiationproblem-solvingconflict resolutiontime managementorganizational disciplineindependent decision-makingresults orientation

Soft Skills

interpersonal communicationoral communicationwritten communicationcustomer-focused professionalismcollaborationproactive file handling

Certifications

Bachelor’s degree in BusinessBachelor’s degree in InsuranceAssociate in General Insurance (AINS)Associate in Claims (AIC)CPCU coursework