Welocalize

Support Engineer

• Provide professional IT support to employees in India and other Welocalize locations
• Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online
• User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager
• Laptop provisioning (purchasing, replacements, warranty repairs, returns)
• All aspects of IT support such as hardware/software purchasing, inventory, and asset tracking

IT Support Engineer

Translator

• Review and refine machine-translated customer service content (help articles, UI strings, internal support documentation)
• Ensure accuracy, clarity, tone, and contextual appropriateness in Arabic (UAE)
• Maintain consistency across terminology, style, and meaning
• Apply feedback to support continuous quality improvement
• Complete tasks within a Translation Management System (TMS)
• Communicate with Project Managers as needed to clarify expectations

Arabic Translation Quality Reviewer

Digital Marketing

• Develop a strong understanding of Adapt Worldwide (and Welocalize) Digital Marketing & Localization services, including:
• Search Engine Optimization (SEO) and App Store Optimisation (ASO).
• Paid Media (Paid Search & Paid Social).
• Programmatic Advertising.
• Content Marketing.
• Web Analytics & Conversion Optimization.
• Proactively identify and pursue new business opportunities, with a strong focus on new logo acquisition within the multilingual and international digital marketing space.
• Conduct targeted outbound prospecting via email, phone, LinkedIn, referrals, and events to generate new leads and build a healthy top-of-funnel pipeline.
• Research markets, industries, and accounts to uncover growth opportunities and tailor outreach and value propositions.
• Own the full sales cycle for assigned opportunities, from prospecting and qualification through discovery, proposal, negotiation, and close.
• Lead discovery conversations to uncover client pain points, buying triggers, and growth objectives related to digital marketing and global expansion.
• Clearly articulate and demonstrate the value and ROI of Adapt’s and Welocalize’s services to prospective clients.
• Build and maintain a qualified and active sales pipeline, consistently progressing opportunities and meeting or exceeding individual sales targets and quotas.
• Collaborate with Solutions, Program Directors, and Delivery teams to develop RFP responses, SOWs, pricing, and commercial proposals that support deal closure.
• Maintain accurate and timely CRM data, including pipeline stages, activity tracking, and 30/60/90-day forecasts.
• Actively manage objections, risks, and client concerns throughout the sales cycle to drive deals to closure.
• Work towards achieving individual sales targets and quotas, contributing to overall team revenue goals.
• Develop and maintain strong relationships with prospects and clients, supporting upsell and cross-sell opportunities where relevant.
• Collaborate closely with digital marketing delivery teams to ensure smooth handover from sales to delivery and strong client satisfaction.
• Attend internal sales meetings, pipeline reviews, and training sessions to develop sales skills and product knowledge continuously.

Digital Marketing Business Development Manager

Project Manager

• Owns quality assurance, workforce planning, and training programs for AI training data delivery on multiple small projects or one large strategic project.
• Improves performance, compliance, and processes across multiple projects.
• Partners with the Senior Quality Analyst to share accountability for client outcomes and team performance.
• Monitors QA plans in partnership with Quality team (sampling, audits, acceptance criteria).
• Tracks risks of defects, leads corrective actions, and prevents recurrences.
• Forecasts capacity needs; schedules shifts and handoffs; aligns vendors and internal teams to meet volume and turnaround targets.
• Builds and delivers training and certification for raters/annotators and coordinators.
• Maintains dashboards for throughput, quality, productivity, and cost; turns data into clear actions for improvement.
• Ensures policy adherence on data handling, privacy, safety, and platform access; supports audits and remediation.
• Standardizes SOPs and checklists; removes bottlenecks; pilots small changes that improve speed, quality, or cost.
• Joins client reviews with the Quality Manager and PMs; explains quality results, risks, and next steps.
• Coaches Coordinators (C2–C3) and Associate PMs (P1) on QA, workflows, and tools.

Project Manager – Generative AI Data Operations

• Independently manage eLearning/Multimedia projects directly assigned to them
• Support the Operations Squad Lead in quote for new business and client engagement
• Own relationships with the customer at the project level
• Work closely with Welocalize account and production teams
• Prepare, analyze and implement project plans following the Welocalize standards
• Create and manage project schedules
• Create project estimates and proposals
• Conduct risk assessment and strategic planning of activities
• Manage QA projects, incl. resource management, defect management, reporting
• Work collaboratively on project and client objectives with other involved stakeholders
• Develop and prepare process documents
• Work with production team for continuous improvement of project delivery
• Establish strong relationships with internal and external stakeholders
• Ensure all finance systems data is accurate and up to date
• Report on project status, budget, time management, and client/vendor related issues
• Maintain project profit through margin management
• Plan, prepare & run quarterly business reviews with clients

eLearning and Multimedia Project Manager

Artificial Intelligence

• Support the testing and evaluation of an Arabic language model.
• Design prompts, evaluate responses based on functionality, accuracy, and safety of AI systems.
• Generate the best possible answers for the target audience.
• Design scenario-based and edge-case prompts to test AI behavior.
• Develop evaluation rubrics to assess AI responses across various criteria.
• Perform side-by-side evaluations of AI outputs and score them on a defined scale.
• Create high-quality source documents as the single source of truth for testing.
• Write accurate Golden Responses that handle instructions and ambiguity.

Arabic (Egyptian) AI Evaluation Specialist

• Support the testing and evaluation of an Arabic language model.
• Design prompts and evaluate the responses based on functionality, accuracy, and safety.
• Generate the best possible answer for the target audience.
• Create high-quality source documents as the single source of truth for testing.
• Write accurate and well-structured Golden Responses that correctly follow instructions and handle ambiguity.

Arabic Gulf AI Evaluation Specialist

• Design scenario-based and edge-case prompts to test AI behavior, including trick and incomplete-information cases.
• Develop evaluation rubrics to assess AI responses across instruction-following, factuality, tone, safety, refusals, and helpfulness.
• Perform side-by-side evaluations of AI outputs and score them on a 1–5 scale using defined criteria.
• Create high-quality source documents (articles, transcripts, reports) as the single source of truth for testing.
• Write accurate and well-structured Golden Responses that correctly follow instructions and handle ambiguity.

Arabic (Levantine) AI Evaluation Specialist

Manager

• Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
• Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
• Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
• Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
• Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
• Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
• Manage the test translation process by providing requisite data to teams and training suppliers on customer-specific tools and workflows.
• Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Quality Manager – Life Sciences

Field Engineer

• The Field Engineer acts as the bridge between engineering, operations, commercial, and quality teams
• Leading the design and delivery of scalable technical solutions
• Developing automations and integrations using Python and JavaScript
• Improving data and workflow quality
• Advising both technical and non-technical teams
• Serving as a subject-matter expert in operational efficiency through technology
• Designing and building technical solutions, including internal tools, scripts, and automations
• Collaborating with stakeholders to identify pain points and translate them into actionable engineering tasks
• Troubleshooting and optimizing platform integrations

• The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad.
• Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables.
• The role is managing service delivery quality to the client or managing tasks or initiatives.
• This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met.
• As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
• Responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned.
• Monitor supplier’s performance on accounts managed by Program Squad(s) on which they are assigned.
• Flag suppliers performing beneath client thresholds.
• Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters.
• Design and setup quality framework.
• Ensure maintenance of all language assets (glossaries, style guides, TMs, etc).
• Communicate customer language & content type capacity needs to Language Services Team.
• Engage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.
• Customer point of contact for all language quality related matters.
• Action when necessary to ensure quality SLA (client or Welocalize) is being met.
• Act as escalation point for PMs when partners consistently miss deliverable due dates.
• Involve Language Services Team as needed.
• Collaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.
• Perform Content Type Analysis as needed.
• Ensure success of test translations by gathering and providing requisite information to Language Services team to carry out test translation process where needed.
• Regularly prepare and present quality reporting to clients as needed.
• Support the development of customer initiatives, internal initiatives, or new processes.
• Assess current processes to drive process improvements.
• Where required, train suppliers on customer and customer-specific tools.

Quality Manager

Cloud Engineer

• Design, deploy, and manage cloud infrastructure using multiple cloud platforms (AWS, Azure, Google Cloud, etc.)
• Collaborate with development teams to create and implement cloud solutions and best practices
• Ensure system availability, reliability, and scalability
• Monitor and manage billing, cost optimization, and capacity planning
• Conduct performance tuning / right-sizing, backup/recovery, and disaster recovery procedures
• Implement and maintain cloud security controls including firewalls, IAM roles, and secret management
• Automate routine tasks with scripting languages such as Python, PowerShell, or Infrastructure as Code solutions such as Terraform, CloudFormation, ARM
• Assist in the migration of traditional applications to a cloud-based environment
• Create and maintain documentation for cloud architectures, procedures, and policies
• Ensure cloud environments have proper observability
• Troubleshoot and resolve technical issues as they arise
• Stay up to date on technical trends related to cloud infrastructure management and operation
• Coach, train, and guide junior team members as needed

IT Cloud Engineer

• Responsible for supplier alignment on accounts managed by Program Squad(s).
• Monitor supplier’s performance, flagging when it falls beneath client thresholds.
• Lead conversations regarding quality with customers, analyzing root causes, and performing corrective and preventive actions.
• Ensure maintenance of all language assets.
• Collaborate with Language Services Team for quality improvements when necessary.
• Prepare and present quality reporting to clients regularly.

• The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad.
• Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables.
• The role is managing service delivery quality to the client or managing tasks or initiatives.
• This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met.
• As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
• In collaboration with Partner Engagement Manager, responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned.
• Monitor supplier's performance on accounts managed by Program Squad(s) on which they are assigned.
• Flag suppliers performing beneath client thresholds.
• Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
• Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing language quality relevant documentation relating to language quality.
• Design and setup quality framework.
• Ensure maintenance of all language assets (glossaries, style guides, TMs, etc).
• Communicate customer language & content type capacity needs to Language Services Team.
• Engage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.
• Customer point of contact for all language quality related matters.
• Action when necessary to ensure quality SLA (client or Welocalize) is being met.
• Act as escalation point for PMs when partners consistently miss deliverable due dates.
• Involve Language Services Team as needed.
• Monitor and flag suppliers performing beneath defined thresholds on an account to Language Services Team.
• Performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
• Collaborate with Language Services Team to initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.
• If QIP is deemed unsuccessful, Language Services Team to inform Talent Procurement.
• Ensure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments.
• Perform Content Type Analysis as needed.
• Ensure success of test translations by gathering and providing requisite information to Language Services team to carry out test translation process where needed.
• Regularly prepare and present quality reporting to clients as needed.
• Support the development of customer initiatives, internal initiatives, or new processes.
• Assess current processes to drive process improvements.
• Where required, train suppliers on customer and customer-specific tools.

Controller

• Review text prompts, sourced images, and safety explanations created by contributors for accuracy and guideline compliance
• Validate cultural relevance and contextual accuracy for the Tamil-speaking Indian market
• Enforce safety policies and annotation standards; identify and correct deviations
• Review translations and adaptations between English and Tamil
• Provide clear, actionable feedback to contributors to improve quality and consistency
• Identify recurring quality issues and escalate when necessary

IT Support Engineer

Arabic Translation Quality Reviewer

Digital Marketing Business Development Manager

Project Manager – Generative AI Data Operations

eLearning and Multimedia Project Manager

Arabic (Egyptian) AI Evaluation Specialist

Arabic Gulf AI Evaluation Specialist

Arabic (Levantine) AI Evaluation Specialist

Quality Manager – Life Sciences

Field Engineer

Quality Manager

IT Cloud Engineer

Quality Manager – Life Sciences

Quality Manager

Quality Controller – Multilingual Safety Content Contributor, Tamil