Provide leadership to Welocalize employees (localization QA testers/reviewers)
Serve as a liaison between Welocalize and the client to meet the client’s needs and goals
Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations
Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation
Collaborate with project managers, testers and producers to keep testing schedules on track
Establish and maintain a reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups
Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility
Manage onboarding procedures for new testers/reviewers
Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work
Compile and maintain training materials and operating guidelines
Actively seek feedback from the client about the team's performance and discuss areas of improvement
Improve and streamline the localization/reviewing process, driving efficiency and effectiveness
Schedule team meetings as needed
Promote team-building activities during and after work hours
Report to Welocalize management and recruiters about onsite activities, team performance, client feedback, requests and policy changes
Ensure the safety and well-being of Welocalize employees on client premises

Requirements

2+ years experience in the QA, localization or globalization industry
Excellent command of written and spoken English
People management experience
In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
Genuine team player who puts team first
High level of responsibility, ownership and accountability
Conflict management and mediation skills
Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
Ability to address groups of 10-100
Ability to think strategically
Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
Keen sense of judgment when prioritizing tasks and managing delivery of communications
Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
Experience providing trainings to people individually and in groups, in technical and other skills
Ability to present complex tasks in a simple and clear manner
Project management experience and/or training
Multilingual
Knowledge of basic HTML and Unicode
Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
Experience writing and editing QA plans
Familiarity with photo editing and desktop publishing
Training in conflict resolution or mediation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

QAlocalizationglobalizationHTMLUnicodephoto editingdesktop publishingcomputer networkingtrainingproject management

Soft Skills

people managementcommunicationteam playerconflict managementstrategic thinkingattention to detailorganizational skillsjudgmentproblem-solvingcalm under pressure