Welocalize

Project Manager – Data Collection

Welocalize

full-time

Posted on:

Location Type: Hybrid

Location: Mexico

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About the role

  • Assists suppliers with onboarding, including addressing minor issues or exceptions within the established framework.
  • Troubleshoots technical issues with moderate complexity and collaborates with other team members to ensure resolution.
  • Resolves payment-related inquiries that require minor adjustments or coordination with the finance department.
  • Compiles user feedback and operational data to identify recurring issues and trends.
  • Begins contributing to process improvements by identifying inefficiencies in workflows and suggesting solutions.
  • Handles moderately complex cases independently while escalating advanced issues to manager.

Requirements

  • Bachelor’s degree in Business Administration, Communication, Management, or related field.
  • 2–3 years of experience in a support, onboarding, customer service or community operations role.
  • Experience with Zendesk is preferred.
  • Strong problem-solving skills and ability to manage moderately complex cases.
  • Familiarity with ticketing systems, or intranet platforms is a plus.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingonboardingtroubleshootingprocess improvementworkflow analysis
Soft Skills
communicationcollaborationindependencecustomer service
Certifications
Bachelor’s degree