About the role
- The Squad Lead is responsible for delivering services and solutions to Welocalize customers.
- Manage or direct a team comprised of different cross functional roles to work with clients and understand their requirements.
- Engage the global team in the fulfilment of those requirements and craft and deliver client solutions.
- Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
- Responsible for performance management of direct reports.
- Design, implement, and deliver client solutions/programs.
- Monitor financial and operational metrics (KPIs).
Requirements
- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Proven ability to lead large diverse teams, both local and remote.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Demonstrated success at managing large accounts and/or projects.
- Curiosity and creativity to question existing processes and approaches and innovate new ones.
- Proven experience in development of processes and ideas.
- Experience in financial and operational management.
- Customer relationship management.
- Must be available to travel for work related commitments
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementfinancial managementoperational managementKPI monitoringprocess developmentclient solutions designperformance managementaccount management
Soft skills
leadershipteam managementclient engagementcreativitycuriositycommunicationproblem-solving