Welocalize

Operations Lead

Welocalize

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Job Level

Senior

About the role

  • The Squad Lead is responsible for delivering services and solutions to Welocalize customers.
  • Manage or direct a team comprised of different cross functional roles to work with clients and understand their requirements.
  • Engage the global team in the fulfilment of those requirements and craft and deliver client solutions.
  • Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
  • Responsible for performance management of direct reports.
  • Design, implement, and deliver client solutions/programs.
  • Monitor financial and operational metrics (KPIs).

Requirements

  • Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Proven ability to lead large diverse teams, both local and remote.
  • Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
  • Demonstrated success at managing large accounts and/or projects.
  • Curiosity and creativity to question existing processes and approaches and innovate new ones.
  • Proven experience in development of processes and ideas.
  • Experience in financial and operational management.
  • Customer relationship management.
  • Must be available to travel for work related commitments
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementfinancial managementoperational managementKPI monitoringprocess developmentclient solutions designperformance managementaccount management
Soft skills
leadershipteam managementclient engagementcreativitycuriositycommunicationproblem-solving
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