Operations

• Deliver in-field training to store teams on piercing technique, safety, and customer experience.
• Build confidence in team members to increase piercing conversion and penetration.
• Provide hands-on coaching, feedback, and certification to new and existing team members.
• Partner with District Managers and Store Leaders to drive piercing performance as a key business KPI.
• Track and analyze piercing results in your region, adjusting focus and training priorities as needed.
• Share insights, wins, and opportunities with your PET Manager to shape regional strategies.
• Ensure piercing services reflect the highest standards of safety, hygiene, and infection control.
• Manage compliance with all state and provincial regulatory requirements for piercing, including licensing, certifications, and health/safety standards.
• Model exceptional customer service that makes every piercing a memorable and comfortable experience.
• Act as a brand ambassador, promoting Claire’s as the global leader in safe and stylish piercings.
• Partner with Field Leaders (DMs/RDs) to ensure piercing is a business priority in every store visit.
• Support execution of national piercing initiatives, promotional campaigns, and training rollouts.
• Foster a culture of excitement and accountability for piercing across the region.

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