Wells Fargo

Manager

• develop high-performing Branch Managers
• drive sustainable sales and growth
• deliver strong customer and employee experience
• monitor feedback and resolve escalated concerns
• promote an inclusive and engaging environment

District Senior Manager

Customer Support

• Identify opportunity for process improvements within the customer service functional area.
• Review and analyze basic or tactical assignments related to Customer Service deliverables, prepare marketing proposals, and assist with special projects relating to product conversions and new product development.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing expertise in the policies, procedures, and compliance requirements.
• Provide information to functional colleagues, internal partners, and stakeholders, including internal or external customers.
• Proactively manage your own queue of Add Locations requests for internal Sales and Sales Support people for Wells Fargo Merchants.
• Utilize analytical thinking to evaluate submissions and ensure clear direction prior to managing the data entry process for onboarding a new MID.

Business Relationship Support Representative – Merchant Services Onboarding Operations

Operations

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
• Determine areas of strength or Business Execution opportunity within defined scope of work.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
• Utilize independent judgment to guide moderate risk deliverables.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
• Collaborate and consult with leaders and executive management.
• Provide work direction to less experienced Strategy and Execution staff.

Business Execution Consultant – Merchant Services Onboarding Operations

Business Operations

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Lead Technology Business Systems Consultant

• Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence.
• Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes.
• Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options.
• Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share.
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Branch Manager

Full-stack Engineer

• Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
• Write high-quality, performant Java code using object-oriented principles and design patterns
• Solve complex problems requiring a solid grasp of business domains
• Ensure quality, maintainability, and extensibility of supported systems and risk applications
• Resolve coding, testing, and platform issues of a technically challenging nature
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Mentor less experienced software engineers
• Collaborate and influence all levels of professionals including managers
• Leverage GenAI tools to produce high-quality code and maintain high productivity
• Keen eye to look at various technology processes and come up with proposals to solve it using AI technologies

Lead Specialty Software Engineer

DevOps Engineer

• Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership

Principal Engineer, Cybersecurity SRE

Account Manager

• Act as a Business Execution advisor to leadership to drive direct and indirect channel performance and initiatives
• Develop and implement executive-ready updates to key stakeholders and senior management
• Lead strategy and resolution of highly complex business execution challenges that require solid analytical skills
• Provide vision, direction, and expertise to senior leadership on scaling indirect channel growth within Merchant Services
• Deliver large-scale solutions across matrixed organization
• Lead team meetings governance forums, and steering committee to facilitate decision making
• Strategically engage with all levels of professionals and managers across multiple lines of businesses
• Provide direction to cross-functional teams to progress partner initiatives from intake through certification/enablement
• Drive business development execution for the indirect sales channel by assessing current partner usage
• Identify growth opportunities, and prioritize partners aligned to Merchant Services strategy
• Evaluate and recommend opportunities for certification to existing Merchant Services platforms

Strategic Partnerships Lead – Indirect Channel Growth

Bilingual

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including new account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgement within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Personal Banker, Bilingual Desired

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

• Provide strong, inclusive leadership to build and retain a high-performing team
• Lead a branch team to proactively identify customer financial needs
• Use branch manager routines to build individual capability, confidence, and productivity
• Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience
• Identify opportunities for making banking easier for customers
• Demonstrate ownership by balancing growth, operational soundness, and talent decisions

Financial Planning and Analysis

• Lead cost and consumption analysis for assigned infrastructure and workplace technology services, including unit cost trends, total cost of ownership (TCO), and variance drivers.
• Own delivery of recurring cost transparency reporting and analysis supporting monthly and quarterly operating reviews.
• Analyze and explain consumption versus forecast variances, identifying drivers, risks, and improvement opportunities.
• Support demand planning and forecasting activities by validating assumptions and analyzing historical and projected usage trends.
• Contribute to the definition and maintenance of infrastructure product and service taxonomies, cost pools, and unit cost inputs.
• Partner with Finance and Technology stakeholders to review allocation outputs and unit cost logic, ensuring alignment with consumption drivers.
• Prepare clear, well-structured materials (analysis, summaries, visuals) for governance forums and leadership discussions.
• Translate complex financial and technical concepts into understandable insights for Technology and Finance partners.
• Identify data quality issues and work with partners to resolve inconsistencies or gaps in cost and consumption data.

Senior Tech Business Services, Infra Finance

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Specialist

• Serve as the sales leader of the branch
• Accountable for acquiring, deepening and retaining customer relationships
• Foster an engaged, accountable culture focused on uncovering customer financial needs
• Lead a branch team to proactively identify customer financial needs
• Partner closely with internal sales partners for a comprehensive customer experience

Security Engineer

• Support the Corporate Security functional area to safeguard company's premises, assets, employees, visitors, guard entrances, and exits to prevent theft, vandalism, intrusion, or natural hazards
• Control vehicular and pedestrian access to the facility in compliance with established procedures
• Perform routine customer support, operational and security tasks, patrol, and police premises to protect property and personnel
• Complete required daily logs and reports
• Respond to and resolve alarm system maintenance needs and security situations that arise in the workplace
• Interact with other security guards, internal and external customers, Security Response Center analysts, and vendors in support of basic security responsibilities
• Work closely with internal groups to ensure escalation guidelines are followed according to written procedures
• Escalate questions not directly addressed by written procedures to the escalation person or groups set forth in the procedures
• Provide quality customer service while enforcing written procedures
• Regularly receive direction from Corporate Security agents and supervisor
• Initiate work orders, facilitate equipment repairs with vendors, and document the resolution process

District Senior Manager

Business Relationship Support Representative – Merchant Services Onboarding Operations

Business Execution Consultant – Merchant Services Onboarding Operations

Lead Technology Business Systems Consultant

Branch Manager

Lead Specialty Software Engineer

Principal Engineer, Cybersecurity SRE

Strategic Partnerships Lead – Indirect Channel Growth

Personal Banker, Bilingual Desired

Branch Operations Coordinator

Branch Manager

Senior Tech Business Services, Infra Finance

Business Relationship Support Specialist

Branch Manager

Associate Corporate Security Guard