Wells Fargo

Scrum Master

• Manage and develop Scaled Agile portfolios of high complexity, enabling predictable delivery across multiple Agile teams and value streams
• Guide Agile teams in the consistent application of Agile and Scrum practices, promoting effective prioritization, team readiness, and reliable Sprint and Program Increment commitments
• Optimize scrum team velocity and flow by leveraging metrics and empirical data to identify improvement opportunities and drive higher levels of performance
• Identify, manage, and oversee systemic impediments to team agility, coaching teams on resolution approaches and guiding appropriate escalation paths
• Deliver capabilities using Agile practices while adhering to the Software Development Lifecycle (SDLC), business process mapping, and established release processes to ensure risk, security, and development requirements are met
• Partner with discipline and functional managers to communicate governance expectations, policy requirements, and adherence to corporate standards to Agile teams
• Collaborate with Product Owners, Product Managers, and Program/Project Managers to communicate delivery progress, surface dependencies, and escalate key risks and issues impacting team effectiveness
• Collaborate and consult with peers, colleagues, and leaders across technology and business domains to resolve issues and achieve shared objectives
• Engage with internal customers and stakeholders to ensure alignment between business needs and delivery outcomes
• Receive strategic direction from leadership while exercising independent judgment and developing a strong understanding of enterprise functions, policies, procedures, and compliance requirements
• Train, coach, and mentor less experienced Agile practitioners, contributing to the growth of Agile maturity across the organization

Lead Scrum Master – Technology Release Delivery Coordinator

Business Operations

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables, managing multiple priorities at a time
• Coordinate communication and information flow between business and technology teams

Senior Technology Business Systems Consultant

Customer Support

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Specialist

Consultant

• Provide execution support across core business infrastructure functions, including representative code setup, adjustments, inquiries, and employee access facilitation
• Participate in assigned and ongoing business operations to support achievement of business goals and objectives
• Set up new representative codes with a high level of accuracy, recognizing the impact on advisor compensation workflows
• Identify process improvement opportunities by performing research and root cause analysis of compliance and business metrics
• Determine strengths and opportunities within defined execution processes
• Review and analyze strategies, recommending actions to support effective, compliant, and efficient operations
• Utilize independent judgment to guide moderate risk deliverables and decisions
• Provide guidance across diverse operational support functions within the designated business group
• Collaborate with ISS and cross functional partners to ensure consistent execution
• Present recommendations for improvements to support strategy, risk management, and performance optimization
• Consult with leaders and executive management as needed
• Provide work direction to less experienced Strategy and Execution team members

Business Execution Consultant – CRG Infrastructure Support Services

Operations

• Present recommendations for resolving low to moderately complex situations related to a full process within a trade environment while developing understanding of function, policies, procedures, and compliance requirements; include staffing and volume impacts in Excel‑based models
• Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals; align on metrics, measurement, and performance planning cadence
• Perform moderately complex data analysis to support and drive strategic initiatives and business needs, responsible for optimizing and implementing standardized Capacity Planning framework policies and procedures across WIM Ops and the implementation of Monthly Performance Planning meetings across multiple business teams
• Be adept at statistical modeling, scholastic testing and working with and updating excel based staffing models, perform regression testing and identifying staffing impacts due to forthcoming initiatives, provide recommendations to LOB leaders and incorporate into staffing models.
• Develop expertise in the following operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation, while supporting workflow efficiency and risk‑control analysis
• Resolve low to moderately complex escalated issues within the scope of responsibility in Securities Operations and monitor outliers, volumes, and operational performance
• Research low to moderately complex business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests, assessing impacts of forthcoming initiatives on workload and staffing
• Exercise independent judgment in understanding trade settlement workflow controls to minimalize the effects of operational breakdowns while supporting standardized capacity planning controls
• Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work and escalate capacity or performance risks per procedures
• Contribute and may lead implementation of projects, new or revised processes, and procedures that require coordination among operation teams and perform analysis for initiatives that support business strategies making decisions on matters with financial impact and risk, leveraging data‑driven insights
• Optimize and implement standardized Capacity Planning framework policies and procedures across WIM Ops; own the business control framework for capacity planning procedures and success metrics, implement Monthly Performance Planning meetings, and conduct regular control and audit checks
• Build, update, and quality‑check staffing and volume models in Excel; perform statistical modeling, sensitivity analysis, and regression testing using Python, SAS, SQL, or C++ to produce actionable recommendations for senior leaders
• Review and analyze basic or tactical functional operational tasks or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment related to low‑to‑medium risk deliverables using analytics, regression testing, and trend insights

Securities Operations Specialist – WIM Ops Metrics, Capacity Planning, Forecasting

Account Executive

• Support the building and maintaining of effective relationships with existing clients through support of their functional area
• Assist in setting performance standards to enhance client satisfaction
• Evaluate profitability of relationships and make recommendations to management about account dispositions
• Articulate differences and similarities among unique industries, programs, and market segments
• Perform complex administrative, transactional, operational, and customer support tasks within the functional area
• Interact with senior peers and functional partners on a wide range of requests, including directly interacting with external clients and serving as a liaison between various functional areas and the client
• Participate in client-related or ad-hoc projects and teams
• Partner with product management functional partners to provide feedback on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
• Support performance of less experienced staff, including providing subject matter expertise

Senior Credit Product Portfolio Representative – Inside Sales

Manager

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
• This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Branch Manager – Del South District

• Participate in soliciting residential mortgages from various sources
• Produce high quality loans which are compliant and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace; stay informed of mortgage industry trends and developments in the assigned market
• Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in; analyze and offer mortgage loan products based on client needs
• Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures; maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
• Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements

Mortgage Retail Sales Consultant – SAFE

• Lead the Premium/Premium plus segment across Wells Fargo Business Operations Customer Service
• Manage and develop both managers and individual contributors across multiple U.S. sites
• Oversee high‑complexity, high‑touch customer service delivery—especially for specialized or high‑value customer segments
• Serve as the highest‑level escalation point for complex customer and employee issues, using sound judgment and critical thinking
• Partner daily with internal groups including Bankers, Fraud, Credit Card, Merchant Services, Lending, Legal, and Complaints teams to resolve issues and support customer outcomes
• Identify opportunities for operational improvement, process optimization, and risk mitigation across your segment
• Implement new systems, policies, and guidelines that support the segment‑based service model
• Ensure all activities align with Wells Fargo legal, regulatory, investor, and business policies
• Manage staffing levels, workforce allocation, performance expectations, and financial resources for your assigned segment
• Mentor, coach, and develop leaders—including managers, coaches, and senior agents—to build a strong talent pipeline and elevate overall performance

Business Customer Service Manager

• Lead execution activities for a new payments‑related data‑sharing product
• Create clear, actionable user stories, epics, and technical requirements in collaboration with product and technology partners
• Coordinate and oversee technology‑focused workstreams
• Act as Product’s subject matter expert on the platform’s data architecture
• Manage relationships and engagement across internal stakeholders
• Analyze customer and partner data to identify root causes and opportunities
• Partner closely with Deposits, Digital, and Fraud teams
• Ensure adherence to internal policies, regulatory requirements, and compliance expectations
• Influence stakeholders across all levels of the organization
• Serve as a subject matter expert for the program’s technical components

Lead Business Execution Consultant

• Solicit residential mortgages from various sources and produce high quality loans which are compliant and provide excellent customer service
• Responsible for the offering of loans, negotiating of terms, and taking an application for a dwelling secured transaction
• Analyze best mortgage loans based on client's need in order to ensure compliance and maximum customer satisfaction
• Present recommendations for producing loans and exercise some independent judgment while developing understanding of functional area, policies, procedures, compliance requirements, and generating loans
• Provide information regarding the loans to consultants and functional colleagues
• Interact with customers to understand their needs and provide them with a high-quality loan service

Mortgage Retail Sales Consultant

• Sit within assigned bank branches and originate mortgage loans.
• Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes.
• Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities.
• Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs; analyze and offer mortgage loan products based on the client's needs.
• Process loan applications for mortgage transactions and review rates and terms within guidelines.
• Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication.
• Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements.
• Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
• Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process.
• Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.

Community Mortgage Bank Sales Consultant – Bilingual Spanish

DevOps Engineer

• Provide system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services
• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
• Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
• Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
• Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
• Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.
• Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected.

Systems Operations Engineer

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate team to achieve full potential and meet established business objectives

Branch Operations Coordinator

• Lead, manage and develop a team of branch managers to ensure an exceptional customer and team experience, manage risk, and support growth across multiple branch locations
• Identify and recommend process improvement opportunities to partners by ensuring that colleagues are aligned with applicable regulations, policy and procedure requirements, operational expectations, audit, and escalation processes
• Determine appropriate strategies and actions of the regional banking team to meet the regional branch objectives
• Interpret and deploy branch performance objectives, and lead transformational changes in the region
• Collaborate with partners, peers, and other leaders to understand the trends in the business and execute strategies in alignment with internal goals while managing risk
• Manage allocation of people and financial resources for Regional Banking
• Develop and guide a culture of talent development to meet business objectives and strategy