Support the building and maintaining of effective relationships with existing clients through support of their functional area
Assist in setting performance standards to enhance client satisfaction
Evaluate profitability of relationships and make recommendations to management about account dispositions
Articulate differences and similarities among unique industries, programs, and market segments
Perform complex administrative, transactional, operational, and customer support tasks within the functional area
Interact with senior peers and functional partners on a wide range of requests, including directly interacting with external clients and serving as a liaison between various functional areas and the client
Participate in client-related or ad-hoc projects and teams
Partner with product management functional partners to provide feedback on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
Support performance of less experienced staff, including providing subject matter expertise
Requirements
4+ years of secured or specialized lending relationship management or portfolio management experience
3 years prior sales experience and/or customer service
Advanced problem solving and/or sophisticated sales techniques
Excellent verbal, written and interpersonal communication skills
Experience with Equipment Finance and leasing
Ability to overcome objections, manage multiple priorities, and operate in a fast paced environment
Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
Ability to remain calm and thoughtful in challenging or frustrating circumstances
High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships
Ability to work with minimal supervision and able to establish relevant priorities
Experience managing complaints and objections effectively and professionally
Benefits
This position is not eligible for Visa sponsorship
Specific compliance policies may apply regarding outside activities or personal investing
Applicant Tracking System Keywords
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