Site Reliability Engineer – Temp to Perm
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Senior Systems Operations Engineer
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: West Des Moines • Arizona, Iowa, Minnesota, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $42 - $74 per hour
Job Level
Senior
Tech Stack
CloudGrafanaITSMKubernetesLinuxOpenShiftPrometheusSplunk
About the role
- Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Incident Management: Triage and resolve production incidents, engage partner teams, and communicate status updates to business users
- Problem Management: Manage support tickets and perform root cause analysis to drive long-term solutions
- Change Management: Track scheduled changes, review post-change outcomes, and develop remediation plans
- Monitoring & Alerting: Implement and customize alerting tools based on application thresholds; enable business transaction monitoring
- BCP Support: Coordinate and document efforts to ensure application resiliency; participate in scheduled BCP test events
- Capacity Management: Support capacity planning and provide application metrics to planning teams
- Audit & Compliance: Participate in audit activities and provide production environment data to auditors
- Automation: Develop scripts and dashboards to automate routine platform tasks
- On-call Support: Provide deployment support and carry pager for after-hours incident response
Requirements
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes
- 3+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, Splunk Observability, and AppDynamics
- 3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)
- Strong skills in deploying, managing, and troubleshooting containerized applications in hybrid cloud environments, ensuring high availability and scalability
- Experience in project management and stakeholder engagement (desired)
- Excellent problem-solving skills (desired)
- Strong decision-making abilities (desired)
- Excellent communication and collaboration skills (desired)
- Need to be available for on-call support and flexible to work ad-hoc shifts
- This position is not eligible for visa sponsorship
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Systems EngineeringTechnology ArchitectureIT Service ManagementIncident ManagementProblem ManagementChange ManagementAutomationContainerized ApplicationsRed Hat Enterprise LinuxKubernetes
Soft skills
problem-solvingdecision-makingcommunicationcollaboration
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