WeLink

Bilingual Spanish Collections Agent

WeLink

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Salary

💰 $18 - $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Contact customers with past-due or outstanding balances via phone, text, and email
  • Provide billing support and explain account balances clearly in both English and Spanish
  • Secure payment through one-time payments, payment plans, or settlements
  • Accurately document all contact attempts and outcomes in Salesforce
  • Escalate disputed balances or complex cases as needed
  • Work collaboratively with the Billing, Customer Support, and Collections teams
  • Meet and exceed monthly performance goals related to recovery, accuracy, and compliance
  • Follow internal procedures and industry best practices for fair and ethical collection efforts
  • Language requirement: bilingual position; fluent in English and Spanish

Requirements

  • 3+ years of experience in Collections / Accounts Receivable
  • Strong communication and negotiation skills in both English and Spanish
  • Ability to manage multiple accounts and maintain detailed notes
  • Familiarity with CRM or ticketing systems (Salesforce preferred)
  • Experience working with sensitive financial or customer information
  • High attention to detail and strong organizational skills
  • Comfortable with outbound calling and payment-related conversations