WeLink

Bilingual

• Customer Resolutions Agent provide exceptional support to our customers through various channels, including phone, chat, SMS, and email. Assist customers with technical troubleshooting, account management, and billing inquiries, ensuring their needs are met with efficiency and care. In this role, you’ll leverage your technical knowledge, problem-solving skills, and excellent communication abilities to create a seamless and positive customer experience. Essential Job Functions Respond to inbound customer inquiries via phone, chat, SMS, and email promptly and professionally. Troubleshoot technical issues related to internet service, wide area networks, and connectivity challenges, providing clear and actionable steps to customers. Manage and resolve billing inquiries by clarifying charges, handling adjustments, and assisting with payment-related questions. Assist with account management tasks, including service adjustments, upgrades, and general customer service inquiries. Create and update tickets using our CRM system Salesforce to ensure accurate and detailed records of customer interactions and resolutions. Collaborate with internal teams to escalate and resolve complex issues efficiently. Contribute to knowledge sharing within the team to improve processes, resources, and customer satisfaction continuously.

Customer Resolutions Agent, Bilingual Spanish

Account Executive

• Conduct door-to-door outreach within assigned neighborhoods to generate new customer sign-ups
• Present and sell broadband internet services clearly and effectively to homeowners and tenants
• Educate potential customers on service benefits, pricing, and installation timelines
• Input and manage all sales data and customer interactions in Salesforce
• Ensure all sales are high quality and lead to verified installations, maintaining SLA compliance
• Provide accurate documentation and support for smooth handoff to installation teams
• Work closely with installation, support, and deployment teams and report to the Director of Network Solutions
• Represent the brand professionally in the field and support deployment targets in newly built network zones

Territory Sales Representative, Door-to-Door Residential Sales

Salesforce Administrator

• As a Sr. Salesforce Administrator you will be responsible for managing and supporting the CRM applications, primarily focused on Salesforce across field service, and customer ops.
• This role will also help support the integrations between other systems such as NetSuite and Chargebee along with implementing technical and functional solutions.
• Define and implement best practices for technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations
• Perform technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations
• Maintain flows, data validation and processes already deployed
• Improve and optimize existing processes
• Gather requirements from product owners and the business
• Own, document, and be an expert in processes, objects and automations related to Salesforce
• Proactively offer best practice advice and recommendations
• Evaluate and implementing new Salesforce releases, as well as providing training and support
• Provide ongoing support to users, assist in research and follow up on user requests

Senior Salesforce Administrator

• Canvassing neighborhoods, knocking on doors, and engaging with potential customers to generate leads.
• Delivering persuasive sales presentations to showcase WeLink’s superior internet services.
• Building rapport with customers, understanding their needs, and demonstrating how WeLink can enhance their online experience while saving them money.
• Meeting and exceeding sales targets through dedication and persistence.
• Providing top-tier customer service and support throughout the sales process.
• Two-week paid training and unlimited earning potential.

District Sales Representative – Door-to-Door Sales

Collections

• Contact customers with past-due or outstanding balances via phone, text, and email
• Provide billing support and explain account balances clearly in both English and Spanish
• Secure payment through one-time payments, payment plans, or settlements
• Accurately document all contact attempts and outcomes in Salesforce
• Escalate disputed balances or complex cases as needed
• Work collaboratively with the Billing, Customer Support, and Collections teams
• Meet and exceed monthly performance goals related to recovery, accuracy, and compliance
• Follow internal procedures and industry best practices for fair and ethical collection efforts
• Language requirement: bilingual position; fluent in English and Spanish

Customer Resolutions Agent, Bilingual Spanish

Territory Sales Representative, Door-to-Door Residential Sales

Senior Salesforce Administrator

District Sales Representative – Door-to-Door Sales

Bilingual Spanish Collections Agent