Customer Success Manager

• Serve as the primary Salesforce system administrator, managing user accounts, reports, dashboards, workflows, and routine tasks
• Customize and configure Salesforce including page layouts, fields, tabs, and business processes
• Develop and implement custom Salesforce solutions using Apex, Visualforce, JavaScript, Lightning Web Components (LWC) and Aura Components
• Maintain data integrity with regular audits, cleanups, and management of data feeds and integrations
• Automate business processes and develop custom automation solutions
• Oversee security settings, conduct audits, and maintain security measures
• Monitor system performance, manage licenses, and track user activity
• Lead development and execution of Salesforce strategy to enhance member engagement, loyalty, and retention
• Collaborate across departments and with IT and vendors to integrate business needs and ensure secure integrations
• Analyze member data to refine strategies and improve customer satisfaction and business performance
• Ensure Salesforce practices comply with data protection laws and industry regulations
• Report directly to the Vice President of Core Processes & Integration and engage regularly with Information department staff

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