Customer Success Team Lead
Pigment
full-time
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Lead, coach, and support Customer Success Managers to strengthen relationships and drive account growth
- Work alongside the team to manage implementations and ensure customer adoption of Pigment
- Establish trusted advisor relationships with customer executives and sponsors to drive advocacy and satisfaction
- Define and track KPIs for the team and accounts; create and execute plans that deliver measurable results
- Ensure consistent execution of the customer journey from onboarding through renewals; navigate escalations
- Partner across customer organizations to uncover new use cases and drive expansion
- Lead trainings, deliver presentations, and design practical solutions for customers
- Contribute to Pigment’s customer community via events, content, and best-practice sharing
- Collaborate closely with Product, Sales, Professional Services, and Partners to inform roadmap and go-to-market
Requirements
- Background in Customer Success, Account Management, or Professional Services at a software/SaaS company
- BA/BS required; MBA or advanced degree preferred
- EPM or Finance experience preferred
- Proven ability to engage senior stakeholders and build trusted, long-term partnerships
- Strong communication and presentation skills
- Strategic and analytical skills; ability to define goals and measure progress
- Experience implementing SaaS platforms and driving long-term adoption
- Experience leading, coaching, and mentoring teams
- Ability to thrive in a fast-paced, high-growth environment with evolving priorities
- Collaborative problem-solving and cross-functional experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementProfessional ServicesSaaSEPMFinanceKPI trackingImplementationAdoption strategiesCross-functional collaboration
Soft skills
LeadershipCoachingCommunicationPresentationStrategic thinkingAnalytical skillsProblem-solvingRelationship buildingMentoringAdaptability
Certifications
BABSMBA