Head of Customer Success
CFC
Cyber Security
Senior Customer Success Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Ensure strategic customers achieve value from Solis’ cybersecurity services through onboarding, adoption, and proactive health management
- Act as a technical advisor to help clients maximize their security posture
- Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
- Monitor customer environments, identify risks early, and coordinate resolutions
- Lead QBRs and technical reviews, translating service outcomes into measurable business value
- Own renewal cycles and develop expansion opportunities within account set
- Act as an escalation point for technical issues and customer advocacy
- Maintain accurate account health, risk, and opportunity data in CRM
- Report to JP Nelson and manage a portfolio of valued clients
Requirements
- Experience in Customer Success, Technical Account Management, or Solutions Engineering
- Background in cybersecurity, SaaS, or managed IT services
- Ability to connect technical conversations with strategic business outcomes, including at the executive level
- Consultative approach to client engagement supporting renewals and uncovering growth opportunities
- Experience with CRM for maintaining account health, risk, and opportunity data
- Acts as an escalation point for technical issues and customer advocacy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritySaaSmanaged IT servicestechnical integrationsaccount managementrisk managementdata analysis
Soft skills
customer successconsultative approachclient engagementtechnical advisorycommunicationproblem-solvingstrategic thinking