Customer Success Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the customer relationship for SMB and mid-market customers to ensure value realization, renewals, and expansion with Solis.
- Partner with executives and stakeholders to align cybersecurity services with business outcomes.
- Lead executive business reviews (QBRs/EBRs), showcase ROI, and align future roadmap.
- Proactively manage renewals to minimize risk and maximize retention.
- Identify and advance expansion initiatives to contribute to revenue growth.
- Serve as trusted advisor and primary point of contact for a portfolio of clients, leading strategic conversations and developing tailored success plans.
- Collaborate closely with Service Delivery and Operations teams to champion customer needs and track account health, risks, and growth using CRM tools.
Requirements
- A background in cybersecurity, SaaS or MSSP
- Demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
- Experience using CRM tools to track and forecast account health, risks, and growth potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritySaaSMSSPrenewal executionexpansion initiatives
Soft skills
communication skillsrelationship buildingstrategic conversationcustomer advocacy