Waymark

Operations

• Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
• Assist local managers with hiring, onboarding, and training of new team members to support regional growth and retention goals.
• Own state performance of goals by tracking and reporting on operational performance within your market and translating high-level strategic objectives into actionable plans for local care teams.
• Provide coaching and mentorship to local managers, fostering their professional development and ensuring a high-performing, collaborative team culture.
• Oversee the day-to-day performance of care teams within your designated region, ensuring they meet the highest standards of patient access, care coordination, and quality.
• Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to relay regional needs and challenges and implement new workflows and initiatives.
• Support regional VP, Partnerships and Implementation teams to successfully launch new contracts in the state in conjunction with partner expectations and timelines.
• Serve as a key point of contact for local providers and community-based organizations, helping to develop, maintain and strengthen partnerships that support Waymark patients.

Director of Operations

Therapist

• Provide remote mental health counseling to patients with a range of behavioral health conditions
• Triage patients to appropriate levels of care and respond to behavioral health crises (e.g., suicidal ideation)
• Deploy evidence-based behavioral health treatment modalities (CBT, PST, SFBT, ACT) via single-session and intermediate-duration (3–4 months) treatment relationships
• Participate in telephonic and SMS-based outreach to individuals on Medicaid at high risk of behavioral health needs
• Coordinate care with Waymark’s interdisciplinary team (community health workers, pharmacists, care coordinators) and assist patients’ primary care teams
• Help CHWs, pharmacists, and care coordinators apply simple behavioral health tools (e.g., motivational interviewing)
• Collaborate with community partners and stakeholders to connect patients with comprehensive behavioral health resources

Behavioral Health Therapist, LCPC, LMFT, LCSW

Product Adoption Specialist

• Serve as primary point of contact for end-users, ensuring smooth onboarding and ongoing support.
• Provide personalized training remotely and potentially in person to optimize user experience and proficiency.
• Build close, long-lasting relationships with customer contacts to ensure highest level of satisfaction.
• Organize and lead webinars and workshops on best practices, new features, and platform tips.
• Establish and maintain a customer feedback loop to gather insights and suggestions for product enhancements.
• Initiate proactive outreach to users who may be experiencing issues or have been inactive to re-engage them.
• Collaborate with Customer Success Managers and internal teams (Sales, Marketing, Creative, Product & Engineering).
• Work with CSMs to establish plans to achieve customer goals and drive adoption.
• Locate and curate success stories, generate case studies and testimonials to drive adoption.
• Respond to questions, feedback, or complaints with urgency and improve processes to prevent repeat issues.
• Act as a customer advocate focused on improving the customer experience.
• Report directly to the Senior Manager of Product Adoption.

Product Adoption Manager

Data Scientist

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.
Bridge the gap between data science innovation and real-world implementation; own onboarding, productionizing models, and supporting live deployments.
Embed data science expertise directly into customer implementations; lead data onboarding, schema negotiation, and feature alignment for new customers.
Support SaaS deployments and operationalize advanced tools related to ML and AI including reinforcement learning.
Work closely with Implementation, Product, Engineering, and external partners to move innovations from R&D to production.
Lead data onboarding and ingestion: manage schema mapping, clinical feature alignment, and QA for new customer data; resolve ingestion issues.
Align data infrastructure across DS tools: build and maintain a unified data foundation across Data Science, Engineering, and Analytics.
Operationalize DS innovations: transition tools such as maternal risk, HEDIS, and SARSA from prototypes into production pipelines.
Scale Signal-as-a-Service: build infrastructure for Signal implementations, including ingestion pipelines, tagging, cohort logic, and metrics alignment.
Support live Signal-only deployments: own production support, QA cycles, tagging updates, bug fixes, enhancements, and ROI tracking.
Build and scale: design and deploy targeting logic to improve risk models; enable precise and clinically actionable predictions.
Serve as a senior DS generalist: flex across implementation, infrastructure, and model development, bringing claims, health economics, and healthcare data expertise to delivery needs.

Director of Operations

Behavioral Health Therapist, LCPC, LMFT, LCSW

Product Adoption Manager

Forward-Deployed Solutions Data Scientist