Wavetronix

Sales

• Identify market opportunities and develop relationships with industry contacts
• Increase company revenue through direct sales to customers in Mid-Atlantic territory (MD, DC, DE, VA)
• Complete on-boarding and product/industry training
• Learn and use Wavetronix products to solve traffic detection problems at intersections and on highways
• Attend customer meetings and trade shows; prepare product overviews and demonstrations
• Recommend specific Wavetronix products and applications to customers
• Provide product and technical information, pricing, and delivery details in a timely manner
• Negotiate agreements and respond to customer concerns and warranty claims
• Develop and maintain understanding of competitors, market, and pricing
• Manage and expand customer base; prepare sales budgets and product forecasts for the region

Sales Manager

Support Engineer

• Provide world-class support for Wavetronix products via phone, email, and in person
• Document and track all customer interactions in CRM, including cases, activities, and communication
• Track and update RMAs and provide reports/updates to customers and internal teams
• Master installation, configuration, and troubleshooting of Wavetronix hardware and software
• Provide on-site installation/configuration and diagnose technical errors or problems
• Document processes, produce detailed trip reports, and maintain CRM knowledge base
• Collaborate with team and cross-functional teams to ensure final resolutions for support issues
• Provide technical training on products to customers in the field and in-office
• Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations
• Vet customers for access to customer portal, assign access levels, and update CRM information
• Maintain expert-level understanding of Dynamics 365 Customer Service
• Participate in ongoing training and development and perform other duties as assigned

Technical Support Specialist

• Provide world-class support for Wavetronix products via phone, email, and in person.
• Document and track all customer interactions in CRM, including cases, activities, and communication.
• Track and update RMAs and provide reports/updates to customers and internal teams.
• Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
• Install, configure, troubleshoot, test, repair and service Wavetronix products on-site and remotely.
• Produce detailed trip reports, maintain CRM knowledge base, and document processes.
• Collaborate across the organization to share information and ensure final resolutions for support issues.
• Comprehend customer requirements, make recommendations, and escalate support issues when necessary.
• Provide technical training on products to customers in the field and in-office.
• Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
• Vet customers for access to the Wavetronix customer portal and assign access levels.

Product Support Technician

• Provide world-class support for Wavetronix products on the phone, via email, and in person.
• Document and track all customer interactions in CRM, including cases, activities, and communication.
• Track and update RMAs providing reports/updates to customers and internal teams.
• Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
• Master installation, configuration, and troubleshooting of Wavetronix products.
• Provide support for on-site installation/configuration of products and diagnose technical errors or problems.
• Document processes, produce detailed trip reports, and maintain CRM knowledge base.
• Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
• Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
• Provide technical training on products to customers, both in the field and in-office.
• Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
• Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
• Maintain an expert-level understanding of Dynamics 365 Customer Service.
• Participate in ongoing training and development opportunities and perform other duties as assigned.

• Provide world-class support for Wavetronix products by phone, email, and in person.
• Document and track all customer interactions in CRM, including cases, activities, and communication.
• Track and update RMAs and provide reports/updates to customers and internal teams.
• Install, configure, troubleshoot, test, repair and service Wavetronix hardware and software.
• Perform on-site installation/configuration and diagnose technical errors or problems.
• Produce detailed trip reports, document processes, and maintain CRM knowledge base.
• Provide technical training to customers in the field and in-office.
• Collaborate with teams, escalate issues, and ensure final resolutions for support issues.
• Vet customers for portal access and manage access levels in CRM.
• Maintain expert-level understanding of Dynamics 365 Customer Service.
• Participate in ongoing training and support cross-functional initiatives.
• Perform other duties as assigned (including GlassFrog).

• Provide world-class support for Wavetronix products via phone, email, and in person
• Document and track all customer interactions in CRM, including cases, activities, and communication
• Track and update RMAs and provide reports/updates to customers and internal teams
• Master installation, configuration, and troubleshooting of Wavetronix products
• Provide on-site installation/configuration support and diagnose technical errors
• Document processes, produce detailed trip reports, and maintain CRM knowledge base
• Collaborate with team and cross-functional organizations to ensure final resolutions
• Comprehend customer requirements, make recommendations, and escalate when necessary
• Provide technical training to customers in the field and in-office
• Vet customers for access to the Wavetronix customer portal and manage access levels
• Maintain expert-level understanding of Dynamics 365 Customer Service
• Participate in ongoing training and development and perform other duties as assigned

• Provide world-class support for Wavetronix products on the phone, via email, and in person.
• Document and track all customer interactions in CRM, including cases, activities, and communication.
• Track and update RMAs providing reports/updates to customers and internal teams.
• Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
• Install, configure, troubleshoot, test, repair and service Wavetronix products and technical equipment.
• Provide support for on-site installation/configuration of products and diagnose technical errors or problems.
• Document processes, produce detailed trip reports, and maintain CRM knowledge base.
• Collaborate with the team and cross-functional teams to share information and ensure final resolutions for support issues.
• Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
• Provide technical training on products to customers, both in the field and in-office.
• Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
• Maintain an expert-level understanding of Dynamics 365 Customer Service.
• Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
• Perform other duties as assigned and support other teams.

Full-stack Engineer

• Lead, design, organize and create innovative products as part of the engineering team
• Confer with project managers and stakeholders to understand system limitations, capabilities, and requirements
• Obtain and evaluate information such as reporting formats, costs, and security needs to guide system configurations
• Store, retrieve, and manipulate data to analyze system performance and requirements
• Modify existing software to correct errors, adapt to new hardware, and improve interfaces or performance
• Develop and direct software testing, validation procedures, and support documentation
• Analyze user needs and requirements to determine feasibility of design within time and cost constraints
• Design, develop, and evolve software systems using scientific analysis and modeling to predict and measure outcomes
• Analyze system information to recommend and plan the installation of new systems or modifications to existing ones
• Oversee and validate end-to-end system performance in real-world deployments
• Mentor and guide cross-functional teams to achieve project goals and drive innovation
• Perform other duties and support other teams as assigned

Senior Software Developer

Software Engineer

• Work on real-world engineering projects focused on vehicle detection challenges
• Positively contribute in a high functioning team environment
• Participate in interpersonal/self-help development courses and leadership courses
• Engage in hands-on activities such as a rocket launch activity and regular team lunches
• Gain exposure to insights from experienced professionals in the industry
• Participate in projects that Wavetronix strives to solve, including hardware, embedded systems, and signal-processing tasks

Sales Manager

Technical Support Specialist

Product Support Technician

Product Support Technician

Product Support Technician

Technical Support Specialist

Technical Support Specialist

Senior Software Developer

Electrical and Computer Engineering Intern