Technical Support Specialist
Wavetronix
Product Support Technician
Wavetronix
full-time
Posted on:
Location Type: Office
Location: Nashville • Florida, Tennessee, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Provide world-class support for Wavetronix products by phone, email, and in person.
- Document and track all customer interactions in CRM, including cases, activities, and communication.
- Track and update RMAs and provide reports/updates to customers and internal teams.
- Install, configure, troubleshoot, test, repair and service Wavetronix hardware and software.
- Perform on-site installation/configuration and diagnose technical errors or problems.
- Produce detailed trip reports, document processes, and maintain CRM knowledge base.
- Provide technical training to customers in the field and in-office.
- Collaborate with teams, escalate issues, and ensure final resolutions for support issues.
- Vet customers for portal access and manage access levels in CRM.
- Maintain expert-level understanding of Dynamics 365 Customer Service.
- Participate in ongoing training and support cross-functional initiatives.
- Perform other duties as assigned (including GlassFrog).
Requirements
- Previous experience in a similar technical support role.
- Strong technical background with a technical degree or certifications (a plus).
- IMSA Signal Technician Level I or Level II (Field) a plus.
- Excellent problem-solving and troubleshooting skills.
- Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
- Knowledge of networking concepts.
- Exceptional written and verbal communication skills.
- Ability to work independently and within a team.
- Willingness to travel to multiple locations as required.
- Willingness to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
- Strong organizational and time management skills.
- Self-motivated and driven to achieve customer satisfaction.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinginstallationconfigurationrepairserviceproblem-solvingnetworking conceptsCRM systemsDynamics 365 Customer Service
Soft skills
communicationorganizational skillstime managementself-motivatedteamworkcustomer satisfactionindependencecollaborationwillingness to travelwillingness to work onsite
Certifications
IMSA Signal Technician Level IIMSA Signal Technician Level IItechnical degree