Technical Support Specialist
Wavetronix
Technical Support Specialist
Wavetronix
full-time
Posted on:
Location Type: Office
Location: Oviedo • Florida, Tennessee, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Provide world-class support for Wavetronix products via phone, email, and in person
- Document and track all customer interactions in CRM, including cases, activities, and communication
- Track and update RMAs and provide reports/updates to customers and internal teams
- Master installation, configuration, and troubleshooting of Wavetronix hardware and software
- Provide on-site installation/configuration and diagnose technical errors or problems
- Document processes, produce detailed trip reports, and maintain CRM knowledge base
- Collaborate with team and cross-functional teams to ensure final resolutions for support issues
- Provide technical training on products to customers in the field and in-office
- Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations
- Vet customers for access to customer portal, assign access levels, and update CRM information
- Maintain expert-level understanding of Dynamics 365 Customer Service
- Participate in ongoing training and development and perform other duties as assigned
Requirements
- Previous experience in a similar technical support role
- Strong technical background with a technical degree or certifications (IMSA Signal Technician Level I or Level II a plus)
- Excellent problem-solving and troubleshooting skills
- Proficiency in using CRM systems, preferably Dynamics 365 Customer Service
- Knowledge of networking concepts
- Exceptional written and verbal communication skills
- Ability to work independently and within a team
- Willingness to travel to multiple locations as required
- Self-motivated and driven to achieve customer satisfaction
- Strong organizational and time management skills
- Ability to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET
Benefits
- $19.00 - $28.00 / hr
- Ongoing training and development opportunities
- Opportunities for long-term growth and career development
- Rewarding careers and personal development focus
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationconfigurationtroubleshootingproblem-solvingnetworking conceptsCRM systemsDynamics 365 Customer Servicetechnical trainingdocumentation
Soft skills
communicationteam collaborationindependenceself-motivationcustomer satisfactionorganizational skillstime managementadaptabilityflexibilitywritten communication
Certifications
IMSA Signal Technician Level IIMSA Signal Technician Level II