Watts Water Technologies

Business Analyst

• Support end-to-end R2R process including General Ledger, Cost Accounting, Product Costing, and Profitability Analysis
• Serve as primary liaison between technology teams and business partners to ensure seamless SAP integration
• Develop functional requirements, conduct FIT-GAP analysis, and create detailed functional specifications
• Review technical specifications, prepare use case scenarios and test scripts, and implement functional testing
• Prepare cut-over plans and ensure project milestones and goals are met
• Evaluate requirements and satellite application integration needs and translate into functional specifications for SAP R2R modules
• Collaborate on system integration testing, performance testing, and user acceptance testing
• Work with R2R and other value stream teams (Change Management, Application Development, Technology, Data) and manage System Integrator relationships
• Develop super user and SME competency, ensure instructional materials accuracy, and provide expertise for end-user training
• Stay informed on industry trends, R2R regulations, and SAP developments relevant to process areas
• Report to the R2R Process Lead

Senior SAP/IT Business Analyst – R2R

Support Engineer

• Communicate with customers, representatives or service technicians via telephone concerning product and service issues.
• Troubleshoots all service-related customer issues.
• Subject matter expert on heat pumps and refrigeration systems.
• Assist Aftermarket Technical Services group in training and troubleshooting heat pump products.
• Visit customers as required to provide on-site troubleshooting of product or service problems.
• Support as needed ongoing development trainings both onsite and external.
• Be able to provide training to any technician that will be working on equipment. Reps, Contractors, Maintenance and end users. Internal or External.
• Support creation of all technical service procedures and bulletin documentation.
• Assist in maintaining Operations and Maintenance manuals.
• Support development of preventative maintenance procedures.
• Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
• Participate on cross-functional, new product and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Uphold company interest and products when interacting with reps, contractors and end users
• Travel with and maintain a company tool kit. Current kit is 80lb

Field and Technical Support Technician

Sales

• We’re Watts. Together, we’re reimagining the future of water.
• Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
• As the Regional Sales Manager, you will drive sales in existing markets of the AERCO/PVI brands while assisting in the commercialization efforts in their region for Lync by Watts.
• Reporting to the Director, AERCO Sales, you will identify strategies for targeting new market opportunities while generating sales through an existing representative network and facilitating inter-department cooperation to ensure market feedback is incorporated into brand strategies.
• You Will: Take ownership of sales activities in specified region to grow sales and establish/maintain market leadership.
• Recognize and lead business opportunities in all markets using established sales channels.
• Develop and implement sales plans to accommodate regional, brand, and divisional goals.
• Prepare periodic sales report highlighting initiative success, representative participation, opportunities for growth, and any other objective metrics to illustrate regional performance.
• Develop and share industry profiles within key vertical markets (i.e. Lodging, Healthcare, Multi-Family Housing, etc.) to help guide the strategy and focus for business development initiatives in those markets.
• Subject matter expert in plumbing and mechanical systems.
• Identify new product ideas and evaluate potential.
• Be the main contact for representatives within the defined region and facilitate interaction between internal and external resources within a defined region.
• Collaborate with product management, marketing, and representatives to provide enhanced product presentations and application assistance tailored to market needs.
• Coordinate with parallel sales teams to ensure that One Watts initiatives are met throughout the defined region.