Watts Water Technologies

Business Development Rep

• Responsible for day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water & HVAC applications
• Provide technical guidance, training, and where necessary field assistance for installation, commissioning, operation and field repair
• Hands-on technical support and guidance to our sales agents, end-users, engineering firms, and contractors with regards to product selection and the creation of technical/ master specifications
• Develop long-term relationships with end-users, customers, contractors and engineers to drive specifications
• Responsible for creating and delivering classroom and hands-on training programs for end users, contractors, engineers and our sales agents relative to device specification, selection, installation, use, and troubleshooting
• Understand customer needs by market segments and the competitive landscape
• Provide input to marketing, product management, and engineering to support new product development and services offering
• Be the voice of the customer and promote customer centric mindset
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery
• Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery
• Work directly with corresponding National Sales Manager and alongside Watts Sales team, agent network and channel partners to strengthen Watts Water Technologies market position

Business Development Manager – Applications, Mega Projects

Director

• Own end-to-end transportation operations for North America, covering inbound, outbound, and inter-site flows
• Lead a team responsible for FTL, LTL, Parcel, and fleet shipments, ensuring seamless execution and high service levels
• Develop and execute carrier sourcing strategies, negotiate contracts, and manage carrier relationships
• Establish rate structures, service commitments, and performance scorecards
• Oversee shipment creation, carrier selection, and tendering processes using TMS and manual workflows
• Implement and manage real-time tracking, exception management, and customer communication protocols
• Lead centralized freight audit and payment processes, ensuring invoice accuracy, dispute resolution, and timely settlement
• Develop and monitor transportation KPIs (OTD, OTIF, cost per lane, dispute cycle time)

Domestic Transportation Director

Support Engineer

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
• Assist customers with the installation and setup of residential and commercial equipment.
• Enter customer orders, process warranty replacements, and provide post-sales order management support.
• Use CRM and other software tools to document and manage customer needs and concerns.
• Be a subject matter expert, offering product recommendations and support to both internal and external customers.
• Collaborate with customer service and technical support teams within Watts.
• Participate in continuous improvement initiatives to enhance products and processes.
• Maintain knowledge of factory processes, tools, materials, and equipment.

Technical Support Advisor, Water Quality

Architect

• Define and implement enterprise analytics architecture strategies.
• Lead the design and optimization of enterprise data models and analytics patterns.
• Drive the development, standardization, and optimization of enterprise reporting and analytics solutions.
• Collaborate with cross-functional teams to deliver scalable analytics solutions.
• Design, document, and catalog enterprise business data domains and definitions.
• Establish and govern best practices for enterprise reporting, performance optimization, and user access to analytics.
• Partner with business stakeholders to translate analytical and reporting needs into scalable analytics solutions.
• Guide the evaluation and adoption of modern analytics technologies.
• Mentor junior analytics team members on BI architecture and data modeling best practices.
• Perform responsibilities in alignment with Watts values of Integrity, Accountability, Continuous Improvement, and Transparency.

Lead BI Architect

• Provides expert-level support for Commercial and Industrial Water Treatment systems
• Resolves complex technical issues
• Guides customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries
• Offers timely solutions and interprets technical documentation
• Coordinates service needs
• Documents and manages service functions using Sales Force Systems
• Reviews wiring diagrams, schematics, CAD drawings
• Communicates effectively at different levels of the organization

Senior Technical Support Specialist

Robotics

• Design, develop, and implement RPA solutions across departments.
• Partner with business process owners to determine process requirements and improvement options and mobilize innovative RPA solutions.
• Evaluate business processes at the operational level, provide recommendations for personalized process and process integration, and potential RPA solutions.
• Develop RPA scripts to optimize automation
• Perform RPA script testing and maintenance of updated workflow documentation
• Deploy RPA bots and implement end-to-end process automation
• Collaborate with business stakeholders, data architects, and IT department colleagues at various project stages.
• Support process owners for RPA-related issues and monitor project progress after implementation.
• Monitor the bots deployed to ensure timely delivery of the automated process and support process owners.
• Ensure that the designated RPA development projects are completed and deployed on time.
• Drive the implementation of best practices and other reform initiatives.

RPA Developer

Customer Support

• Respond to Customer Inquiries: Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns
• Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions
• Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary
• Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity
• Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed
• Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up
• Collaborate with Teams: Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues

Customer Service Representative

Manager

• Act as a change agent, systematically driving a CI culture
• Lead and manage all standardized CI activities across the site, aligned with the Watts CI business system
• Facilitate strategy deployment and goal deployment across all site functions and multiple value streams
• Maintain a site-wide lean roadmap aimed at meeting site business goals and evolving CI culture, with an ongoing focus on improving productivity, quality, delivery and customer allegiance
• Champion, measure and report on site productivity savings to meet AOP goals
• Lead kaizen and lean workshops for site leaders and associates, effectively training on and employing techniques such as VSM, daily management, standard work, problem solving, 3P/layout, cell design, material flow, TPM, SMED, 5S and visual management
• Identify and prioritize business opportunities for improvement
• Identify internal and external best practices, and share across the site and Watts
• Lead site CI steering committee and facilitate the development and maintenance of an ongoing improvement project funnel, being filled from all areas of the business
• Facilitate the ongoing development of a healthy cross-functional group of qualified CI practitioners and lean leaders
• Ensure company policies are followed. Enforce company safety policies.
• Assume responsibility for other projects and duties as assigned by manager or Company management.

Continuous Improvement Manager

Account Executive

• Travel through assigned territory to call on regular and prospective customers to solicit orders and negotiate sales
• Perform Inside and Outside sales activities to acquire new customers as well as project-based work for current customers
• Build and maintain customer relationships and be point of contact for current and potential customers
• Demonstrate products to Engineers, Contractors and Wholesalers by way of samples, catalogues and PDH Approved Lunch and Learns
• Develop relationships with Facility Managers, Building & Business Owners, and other buyers using a consultative sales approach
• Prepare marketing and sales reports and implement marketing projects
• Attend trade shows and industry events as required to represent our products in the marketplace
• Comfortable facilitating or leading training sessions for groups of 15 to 20 attendees.
• Assume responsibility for other projects and duties as assigned by Sr. Manager NY Sales or Company management.

Outside Sales Representative

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
• Assist customers with the installation and setup of residential and commercial equipment
• Enter customer orders, process warranty replacements, and provide post-sales order management support
• Use CRM and other software tools to document and manage customer needs and concerns
• Be a subject matter expert, offering product recommendations and support to both internal and external customers
• Collaborate with customer service and technical support teams within Watts
• Participate in continuous improvement initiatives to enhance products and processes
• Maintain knowledge of factory processes, tools, materials, and equipment

Technical Support Specialist, Water Quality

• Convert leads into sales by managing inbound consumer inquiries with urgency and professionalism, turning opportunities into revenue
• Hunt for new business within both consumer and dealer channels, identifying prospects, cold-calling, and leveraging digital tools to expand market reach
• Grow dealer accounts by onboarding new partners, expanding wallet share with existing ones, and driving programs that deliver measurable growth
• Own the sales cycle, from prospecting and qualification through negotiation and closing, ensuring a steady pipeline of opportunities
• Drive channel expansion, identifying underserved markets, competitor displacement opportunities, and strategic dealer growth initiatives
• Collaborate with marketing to execute campaigns, promotions, and lead-generation activities that fuel both direct and dealer sales pipelines
• Develop persuasive presentations and pitches to win new consumer business and secure dealer commitments, influencing key stakeholders across channels
• Track, analyze, and report performance using CRM tools, ensuring accurate forecasting and visibility of progress against sales goals
• Champion Watts’ value proposition, maintaining expert product knowledge to position solutions competitively in both B2C and B2B contexts
• Contribute to departmental goals and planning efforts, including sales strategy, operational improvements, and market expansion initiatives
• Propose creative solutions and fresh ideas to enhance sales processes, customer engagement, and dealer development strategies
• Maintain relentless focus on growth, exceeding quotas and driving profitable results across both channels

Residential Sales Representative

Data Engineer

• Assist in collecting, organizing, and analyzing data from various IT systems and manufacturing platforms.
• Support the development and maintenance of dashboards, reports, and data visualizations to provide actionable insights.
• Help ensure data accuracy, consistency, and security across systems and databases.
• Participate in data quality audits and contribute to data governance initiatives.
• Collaborate with IT and business teams to understand data needs and translate them into technical solutions.
• Document data processes, workflows, and analytics methodologies.
• Contribute to projects involving predictive analytics, performance metrics, and process optimization.

IT Data Engineering Intern

Business Intelligence Developer

• Assist in collecting, cleaning, and analyzing data from various sources.
• Support the development and maintenance of dashboards and reports using BI tools (e.g., Power BI, Tableau).
• Collaborate with cross-functional teams to understand data requirements and deliver insights.
• Perform data validation and ensure accuracy of reporting outputs.
• Research and recommend improvements to existing BI processes and tools.
• Document processes and create user guides for BI solutions.

Business Intelligence Analyst Intern

QA Engineer

• Responsible for all quality control and inspection from assigned site/factories.
• Expected to do inspection for all shipments out of assigned site/factories.
• Take responsibility for the components from outsourced suppliers, mostly Iron casting.
• Help ensure the quality of their machining workshop.
• Help ensure the quality of their assembly workshop.
• Take ownership of assigned supplier shipment quality control.
• Make sure all products are inspected before delivery.
• Collect and summary the inspection date, report to related team.
• Provide effective and professional support to shipment activities, when needed.
• Address timely and effective communication internally and externally.
• Escalate the critical issues to management for support, when necessary.
• Support other SQE to get more clear information for quality issue from related plant.
• Other job assigned by leader.