Watershed

Customer Success Manager

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent the customer internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

Customer Success Manager – Strategic

Product Marketing

• Define and implement the product marketing and launch strategy for strategic product areas, from market sizing and audience segmentation, to positioning, messaging and GTM execution.
• Specialize in developing product adoption and customer expansion strategies with the customer and product organizations
• Partner closely with the product, sales and policy teams, to create compelling materials for sales teams and marketing campaigns.
• Work with demand gen to set targets and develop demand models for product lines, analyzing performance throughout the go-to-market phase and adapting strategy.
• Report to executive team on progress against targets, with a data-driven and opinionated approach to optimizing our messaging, positioning, and go-to-market plans
• Build and reinforce a culture of diversity, inclusion, and high performance
• A coordinated major launch for a new product or solution
• Product strategy development or evolution with your product managers
• Sales enablement strategies and trainings
• Webinars, assets and editorial content that highlight Watershed’s product innovation
• Customer roundtables or feedback sessions

Customer Success Manager – Strategic

Product Marketing Manager