Client Services Manager
PayNearMe
Director, Client Services – Short Term
Wasserman
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Manage a small team (1 - 4) of mid-level reports, understanding what motivates individual team members and adjusting managerial style based on each person's needs
- Provide project guidance and leadership, communicating a vision and challenging the team to achieve goals
- Develop and present strategic, insightful, and innovative work independent of senior management oversight and input
- Serves as a champion for process and strives to maintain healthy, productive teams that follow project protocols
- Manages workstream of entire account team or multiple verticals, and helps define the team structure and roles & responsibilities on a project-to-project basis
- Supports in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
- Serves as primary client POC with a deep understanding of client motivators and work style, anticipating needs and providing information before it is requested
- Capable of reviewing work and identifying gaps or omissions, providing timely and actionable feedback and ensures work is delivered on time and without issue
- Consistently able to overcome challenges during a presentation and turn objections into deeper understanding with little to no senior oversight
- Work in a collaborative manner with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
- Develop, manage and reconcile project budgets of $2M - $4M, ensuring projects are correctly budgeted for by all departments
- Independently drafts agency fees, ensuring expected financial targets are met
- Understand the landscape for each client’s business/sector, as well as the media context for their investments
- Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
- Play a leadership role during internal and external conversations, managing complex challenges and capable of crafting multiple scenarios/outcomes
- Consistently seeks opportunities to optimize and improve end work product
- Focuses on business development and new revenue opportunities with existing and potential clients
Requirements
- Minimum of a Bachelor's Degree
- 7+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
- Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver complex projects from concept through to execution
- Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
- Exceptional written and oral communication skills
- Strong attention to detail and highly organized
- Exemplifies strong leadership, earning a reputation as a trusted advisor on the team
- Showcases a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
- Capable of foreseeing and navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
- Open to learning from others and remains focused on the goal
- Able to independently represent Wasserman among mid-senior level clients
- Must be comfortable working as an integral part of a team environment
- Focused and strong-minded with an ambition to help grow the company
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbudget managementstrategic developmentevent planningcomplex project executionfinancial target managementprocess optimizationcritical thinkingcreative solutionsbusiness development
Soft skills
leadershipcommunicationteamworkproblem-solvingflexibilityattention to detailorganizational skillscollaborationtrustworthinesssolution-oriented attitude
Certifications
Bachelor's Degree
