Manager, Client Services
Blockskye
Client Services Director
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- To determine account management strategies related to client service plans
- To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
- To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models
- To oversee the work of other local Client Services staff
- Providing stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
- Conducting pre-renewal visits reviewing client loss experience and general company performance
- Reviewing and identifying areas of potential dissatisfaction prior to renewal meetings
- Performing client renewal, contract revision, and Client Service Instruction preparation for complex programs
- Negotiating changes or improvements to service plan
- Facilitating the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments
- Coordinating client invoicing, audits and accounts receivable follow up for assigned clients
- Resolving all major customer service issues
- Identifying and soliciting cross-selling opportunities
- Participating in local insurance community through advanced education and affiliation memberships
- Supervising and directing personnel assigned to programs requiring multiple Account Representatives
- Ensuring compliance with all applicable Quality initiatives
Requirements
- Bachelor's degree from an accredited college or university preferred
- CPCU, AIC and/or ARM or other related designation preferred
- Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Strong understanding of workers compensation, liability and disability claims management
- In-depth knowledge of client servicing
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementprogram managementcontract revisionclient service instruction preparationnegotiationclient invoicingauditscross-sellingclaims managementquality compliance
Soft skills
communicationpresentation skillsanalytical skillsorganizational skillsinterpersonal skillsnegotiation skillsfacilitation skillsleadershipclient satisfactioncustomer service
Certifications
Bachelor's degreeCPCUAICARM
