Director, Client Services – Short Term
Wasserman
Client Services Manager
PayNearMe
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
- Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
- Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
- Provide technical support to existing merchants as they adopt new products or expand their current implementations.
- Develop code and build reusable tasks to streamline engineering work related to support and implementation.
- Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.
Requirements
- 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support.
- Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis.
- Proven ability to map and transform client data into complex platforms or systems.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
- Excellent communication skills to explain technical issues to both technical and non-technical audiences.
- Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously.
- Nice-to-haves: Background in payments, fintech, or related industries. Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role.
Benefits
- Base salary per year (paid semi-monthly)
- Fast-paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 4-6x / year in-person team meet-ups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationdata integrationplatform configurationbusiness process mappingHTMLXMLJSONJavaScriptcodingtroubleshooting
Soft skills
communicationproblem-solvingresiliencecollaborationclient managementtechnical supportadaptabilityinfluencemultitaskingconsulting
