Client Services Representative

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
• Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
• Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
• Provide technical support to existing merchants as they adopt new products or expand their current implementations.
• Develop code and build reusable tasks to streamline engineering work related to support and implementation.
• Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

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