
Senior Manager, Experience
Wasserman
full-time
Posted on:
Location Type: Hybrid
Location: Brooklyn • California • New York • United States
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Salary
💰 $80,000 - $85,000 per year
Job Level
Tech Stack
About the role
- Manage 1-2 direct reports, conducting consistent 1:1 meetings to discuss career path and areas for development (alongside senior leadership)
- Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an Associate Director or above
- Balances workload of multiple projects, multi-tasking and overseeing up to three activations at once
- Strategically plans workflows based upon deliverables. Understands the nuances of how certain tasks affect others and prioritizes those items to keep projects moving along.
- Assigns tasks and ensures follow through. Able to efficiently and effectively move information around the project to keep team on track.
- Operates in an organized manner, ensuring all deliverables are detail oriented and thoroughly developed, even under tight deadlines.
- Manage day-to-day client relationships, establish credibility and anticipate client needs
- Lead calls and always ready to speak/present, with the ability to alter communication style based on situations/people. Ability to field unexpected questions.
- Work in a collaborative manner with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
- Develop, manage and reconcile project budgets of $500K-$1.5M, ensuring clients are updated throughout entire process
- Understand the landscape for each client’s business/sector as well as the context for their investments
- Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
- Troubleshoot and creative problem solve throughout projects with production and creative teams. Ability to identify when escalation is required.
- Follow all project processes and procedures to uphold quality standards, serving as resident subject-matter expert
Requirements
- Minimum of a Bachelor's Degree
- 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
- Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
- Exceptional written and oral communication skills
- Strong attention to detail and highly organized
- Ability to remain calm under pressure and react gracefully to unexpected events/developments
- Capable of navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
- Ability to foresee issues developing before they arise and identify a solution as needed
- Able to independently represent Wasserman among mid-senior level clients
- Must be comfortable working as an integral part of a team environment
- Focused and strong-minded with an ambition to help grow the company
- Lead and inspire other team members and generate positive morale
Benefits
- Bonus potential if applicable for role
- Flexible work arrangements
- Professional development
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget managementstrategic planningproblem solvingtask assignmentworkflow managementclient relationship managementmulti-taskingdetail orientationquality standards
Soft Skills
communication skillsorganizational skillsteamworkleadershipadaptabilitysolution-oriented attitudecalm under pressureinfluencing skillspositive morale generationcollaborative mindset
Certifications
Bachelor's Degree