WashU IT

Collections

• Coordinate and perform professional billing activities in accordance with the No Surprise Billing Act (NSBA)
• Utilize Epic tools such as WQs, reports, and modules/applications for billing tasks
• Process applicable pre-service payments
• Assist in coordinating out of network authorization and single case agreement processes
• Verify non-contracted coverage assignments and self-pay services
• Communicate with patients and process payments prior to service date
• Collaborate with clinical and scheduling teams for the Epic referral triage process
• Interact with physicians, clinical staff, and department administrators as liaison for various billing processes

Billing and Collections Coordinator

Billing Specialist

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges
• Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry
• Makes collection calls to insurance companies and/or patients to ensure timely payment of claims
• Contacts insurance companies regarding posting payments and collection agencies regarding payment reports
• Supports customer service unit in answering billing and collection questions
• Assists with training new staff
• Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department
• Interacts with management and staff members to discuss issues
• May act as Team Lead
• Assists with special projects

Insurance Billing/Collection Assistant III – Surgery

Events

• Support all programing and events operations including high-caliber signature events, internal and external audiences, faculty conferences, seminars, graduation ceremonies
• Manage the event process from start to finish including logistics, communications, and budget
• Collaborate with staff and faculty to determine event type and scale
• Conduct planning meetings and evaluations
• Manage event logistics including set-up, tear-down, registration, audio-visual, food, and beverage
• Research potential venues and negotiate contracts
• Perform other duties as required

Events Specialist I

Therapist

• Complete insurance verification, examination, and tracking of insurance authorizations
• Validate referral record accuracy
• Enter demographic and insurance/referral information into patient medical record
• Perform varied professional services to ensure therapy services are reviewed and completed efficiently
• Ensure maximum reimbursement with all payers by securing necessary authorizations
• Complete insurance verifications and update Epic EMR database
• Perform specialized duties with minimal supervision
• Copy and fax medical records as required
• Contact necessary insurance companies for benefit verification and pre-certification of therapy procedures
• Notify coding staff for missing or inaccurate coded services
• Work with referring physician offices to provide updated orders
• Verify ICD-10 diagnosis application with Epic database for follow-up visits
• Collect data for internal/external requests
• Maintain open communication with providers and referring physicians
• Document and notify necessary parties of pre-certification when received
• Review, follow-up, and reconciliation of pre-arrival, patient, and financial work queues as transpired
• Provide support to patient/office and pre-arrival processes when required
• Perform other duties as assigned

Insurance Billing/Collections Assistant II – Program in Physical Therapy

Payroll

• Advises and assists departmental supervisors on payroll related issues
• Processes payroll transactions for academic and nonacademic personnel
• Assists new employees with completing the appropriate new hire, payroll and benefit forms
• May provide general orientation for new employee
• Responsible for departmental foreign national paperwork and compliance for visas
• Assists supervisors with the hiring process including job requisitions, PHS entry and appointment screening
• May maintain sick and vacation leave records for staff personnel
• Prepares cost-transfers and journals adjusting when necessary
• Maintains personnel and payroll related files for department
• May assist supervisors with documentation needed for employee evaluation process
• May assist in annual budget process
• Ensures accuracy and completion of PAR’s reports
• Administers academic bonus plan and faculty compensation plan

Senior Payroll Associate – Cardiology

Administration

• Manages and directs all research financial and operational issues for the department
• Oversees grant and operating funds from multiple divisions
• Prepares and analyzes department research budget, financial plan, and projections
• Develops tracking mechanisms for grant submission data
• Provides data for research components of division strategic plan documents
• Reviews and approves social expenses, equipment, and other transactions
• Approves payroll documents
• Develops and maintains standard practices and procedures for efficient workflow
• Handles employee-related problems and ensures staffing levels are maintained
• Prepares annual reports for research administration

Director, Research – Business Administration – Radiology

Chief Technology Officer

• Reporting directly to the University Chief Information Officer (CIO)
• Serve as a deputy for the CIO with a foundation in strategic leadership
• Oversee all IT services provided by WashU IT to the academic and administrative business units
• Enable IT and digital transformation programs through engagement with university strategic plans
• Develop, communicate and actively promote overall WashU IT business/technology plans
• Collaborate to develop and maintain a strategic plan supporting university's strategy for digital transformation
• Align the organization's application and information strategy with overall business strategy
• Engage with key stakeholders to promote and grow the adoption of technology initiatives
• Oversee planning and execution of strategic and critical tactical projects
• Build and oversee the AVC and executive directors for assigned organization
• Cultivate a culture of personal responsibility and accountability

Deputy Chief Information Officer – Academic and Administrative Technologies

Manager

• Provides leadership, supervision, and coordination of patient care staff.
• Coordinates patient services with physicians and staff.
• Reviews, assists, and promotes the development of policies and procedures.
• Assists in preparation and control of department operational budget.
• Directs and coordinates activities of staff including performance evaluation.
• Provides direct patient care and administers medication as necessary.
• Promotes/maintains good public relations with patients and families.
• Acts as troubleshooter, contact person, counselor, and interviewer for patient care research.

Nurse Manager – Back Office, Gastroenterology/General GI

Analyst

• Supports and facilitates all aspects of the system credentials verification process for medical staff and managed care provider appointments and re-appointments.
• Accountable for initial and continuous verification of credentials of medical staff members, health care/allied health providers for medical staff and managed care providers.
• Maintains permanent credentials files on all applicable medical staff members, managed care and allied health providers.
• Assures the confidentiality and integrity of all aspects of the credentialing verification program and process.
• Participates in training and development of HMP personnel on credentialing verification issues.

Government Enrollment Analyst

Business Analyst

• Prepares business cases working with university partners
• Collaborates with Project Manager to define approach for requirements elicitation, documentation, management, and communication
• Ensures business opportunities, objectives, and success criteria are clearly articulated
• Performs current state analysis and/or root cause analysis as required
• Selects and applies modeling techniques for requirements analysis (scope, process, rules, data, interface models, etc.)
• Works with Project Manager to support requirements validation across scope, user acceptance, implementation, and deployment; assists in defining success metrics
• Performs feasibility analysis as required for projects
• Coordinates planning activities to meet objectives and timelines of overall program or project; works with Project Manager to forecast required time and resources
• Implements strategies for gathering, reviewing and analyzing data and system requirements
• Documents requirements, establishes scope and objectives and determines strategy for evaluating requirements implementation in systems to achieve business goals
• Organizes requirements by release and other needed categories and sets up traceability matrix; articulates requirements relationships and dependencies
• Translates and simplifies requirements for technical and business audiences; performs gap analysis in collaboration with technical teams
• Prioritizes requirements working with university partners and creates conceptual prototypes and mock-ups
• Uses business process modeling, traceability and quality management techniques per methodology
• Manages requirements communication and applies best practices for effective collaboration and problem-solving
• Collaborates with project management to obtain requirements approvals per project plan; facilitates go/no go decisions
• Validates requirements throughout process per plan
• Uses requirements to support design and review of test cases and process change requests
• Provides consulting to all stakeholders regarding requirements management working with Project Management
• Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables
• Supports large project assignments and other initiatives as assigned
• Monitors technical solutions to ensure alignment with requirements and evaluates solution effectiveness
• Leads and coordinates activities associated with requirements management vehicles
• Coordinates activities with other business analysts
• Participates in recommending and implementing continuous improvement plans for business analysis
• Develops requirements adoption metrics and other methods of evaluating the long-term performance of the solution
• Reviews and monitors the effectiveness of business analysis via test results
• Provides status reports
• Performs other duties as assigned

Business Analyst III

Clinical Research

• Assists investigators as coordinator of clinical research studies
• Manages and records study protocol phases
• Performs clinical tasks including ECGs and blood sample collection
• Recruits study patients and manages data collection
• Analyzes clinical data and prepares reports

Clinical Research Coordinator I – Nephrology

Business Operations

• Provides nutritional care of individuals in health or disease
• Assists in collaboration and negotiation with investigators in planning and implementing research study inclusive of literature review
• Obtains and evaluates nutrition histories of the subjects regarding food habits
• Designs diets for research studies consistent with the plan of study of the particular project
• Supervises service of regular and clinical diets for studies not requiring balance procedures
• Counsels/educates patients and families to meet requirements for continued nutritional care

Registered Dietitian Nutritionist, Part-Time – Dining Services and Business Operations

Bookkeeper

• Assists in preparation of financial and budget reports, forecasts and annual reports
• Assists in collection of data and reporting according to established organizational accounting procedures
• Utilizes and reports data in organization cost accounting system, involving a variety of spreadsheet and software applications
• Compiles financial, operating and special reports/studies as directed
• Prepares/presents analyses of ongoing and proposed projects/studies, including costing and financial projection models
• Assists in development of short/long term strategic financial operational plans
• Verifies department accounting record entries, journals and postings
• Explains organizational policies/procedures to department accounting/finance staffs as required
• Acts as backup for department accounting/purchasing functions as necessary

Financial Accounting Assistant – Surgery

• Performs advanced follow-up on insurance billing and collection activities
• Makes collection calls
• Verifies accuracy and completeness of insurance records
• Utilizes Epic, system tools, and payer websites for claims submission
• Contacts insurance companies and collection agencies
• Supports customer service unit in answering billing questions
• Assists with training new staff
• Meets Quality Assurance and efficiency standards for working invoices

Insurance Billing/Collection Assistant III – Department of Medicine

Research Analyst

• Manages their own project, which should lead to a first-author publication.
• Develops expertise in real-world clinical data abstraction, curation, and analysis from electronic health records and registries.
• Develops proficiency in career skills, including writing, public speaking, networking, and critical evaluation of scientific literature.
• Presents scientific work both inside and outside the University with excellent oral communication skills.
• Assists with grant preparation and reporting.
• Prepares and submits papers on research.
• Assists in the design of research experiments.
• Evaluates research findings and assists in the reporting of the results.
• Conscientious discharge of their research responsibilities.
• Maintains conformity with ethical standards in research.
• Maintains compliance with good laboratory practice including the maintenance of adequate research records.
• Engages in open and timely discussion with their mentor regarding possession or distribution of material, reagents, or records belonging to their laboratory and any proposed disclosure of findings or techniques privately or in publications.
• Collegial conduct towards co-trainees, staff members and members of the research group.
• Adherence to all applicable University policies, procedures and regulations. All data, research records and materials and other intellectual property generated in University laboratories remain the property of the University.