Manage the configuration and setup of our ecommerce experience to ensure accuracy of product listings, pricing, promotions, and product availability.
Update and maintain store content such as the product catalog (price, descriptions, imagery, and other attributes), store banners, site navigation and FAQs.
Manage site content, promotions and on site campaigns to improve customer experience, drive sales and increase conversion,
Perform thorough testing / QA for store and production launches, including links, banners, and promotions are functioning as expected.
Monitor and maintain high quality customer experience after store launches and optimize assortment and presentation across a campaign lifecycle.
Work with the technical team to implement changes and enhancements and to identify areas for improvement, ensuring optimal functionality, user experience, and site performance.

Requirements

5+ years of demonstrated experience in managing Ecommerce experience on a common platform (Salesforce, Shopify, Magento)
Basic understanding of the components of eCommerce technology and experience partnering with technical or product teams
Proficient in Excel, large data sets with strong analytical skills
Experience producing and managing a customer facing retail website and partnering with multiple team members to produce high quality customer experiences
Background in eCommerce Site Merchandising or eCommerce retail operations – general knowledge of eCommerce success metrics
Experience using web analytics to understand effectiveness of an eCommerce experience
Exercise extreme attention to detail and organizational skills (critical)
A strong communicator with ability to convey information efficiently across multiple teams and influence using data/insights
Demonstrate your qualities as a self-starter with problem solving skills and ability to delivery solutions quickly.
Responsible with sensitive/confidential info
Available to work outside of standard work hours for time-sensitive business needs

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommerce managementdata analysisweb analyticssite merchandisingcustomer experience optimizationQA testingcontent managementpricing strategypromotions managementproduct catalog management

Soft Skills

attention to detailorganizational skillscommunicationproblem solvingself-startercollaborationinfluencinganalytical thinkingtime managementadaptability