Ecommerce

• Own and drive the end-to-end user experience strategy across TOMS’ digital platforms, focusing on customer journey quality, conversion rate, usability, and engagement across key touchpoints
• Lead UX design and execution for eCommerce experiences, including navigation, product discovery, PDP, cart, checkout, and other high-value customer interactions.
• Own conversion rate and digital funnel performance across key eCommerce journeys, leveraging data, testing, and insights to continuously improve outcomes.
• Partner with business stakeholders to translate requirements into intuitive, scalable, and high-performing user experiences that balance brand, functionality, and speed.
• Drive continuous optimization through testing, analytics, and user insights, improving conversion, engagement, and overall digital performance.
• Establish and maintain UX standards, design systems, interaction patterns, and best practices to ensure consistency, accessibility, and quality across all digital experiences
• Build and evolve UX capabilities, processes, and working norms, operating with a hands-on, problem-solving mindset in a lean environment to support execution and ensure high-quality outcomes.

Director, Digital Experience – Conversion

• Build and maintain product and category pages to ensure a seamless online shopping experience
• Review and validate product data (attributes, specs, descriptions, units of measure) to ensure accuracy and completeness
• Optimize product organization through taxonomy, categorization, and product relationships (parent/child, related items, replacements)
• Identify and close data gaps to improve merchandising quality and consistency across the site
• Conduct competitive research to benchmark digital shopping experiences and stay current on eCommerce trends
• Partner cross-functionally with Category Management, SEO, and eCommerce teams to support site optimization and strategy
• Support onsite search and SEO efforts through naming conventions, keywords, and taxonomy improvements

eCommerce Merchandising Specialist

• Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
• Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
• Translate research findings into clear, actionable insights that influence product, design, and business decisions
• Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
• Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
• Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
• Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

UX Researcher – Digital Experience, Business Banking

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

Customer Success Coach – E-commerce Coach

• Own day-to-day client communication across assigned accounts
• Lead client calls, updates, and check-ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health - balancing client satisfaction, retention, and agency profitability

Account Manager, Ecommerce

• Dar soporte, en directo, a cada uno de los fabricantes estratégicos y garantizar a sus clientes el mejor surtido, precio, visibilidad de la marca, stock, lanzamiento de novedades, etc.;
• Poder llegar al detalle para el desarrollo de la marca y aumentar el rendimiento de las ventas.

E-commerce Product Specialist

• Lead the design and delivery of scalable, resilient software solutions across our eCommerce payments platform.
• Build and evolve Java-based microservices that power merchant onboarding, payment processing, and settlement workflows.
• Contribute across the full technology stack, including backend services, APIs, cloud infrastructure, and customer-facing applications.
• Drive architectural decisions and influence engineering direction within and across squads.
• Champion modern software engineering practices including automated testing, CI/CD, observability, and DevSecOps.
• Partner closely with product and business stakeholders to deliver customer outcomes.
• Mentor engineers and raise the technical capability of the broader team.
• Support systems in production and promote operational excellence through monitoring, automation, and continuous improvement.

Staff Software Engineer – eCommerce Payments

• Facilitate onboarding sessions for new customers
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

• Manage the relationship and financial performance of a portfolio of brands across marketplaces.
• Develop and execute growth and profitability plans in partnership with cross-functional teams.
• Plan, analyze, and optimize campaigns, launches, and promotional activities to meet revenue targets.
• Oversee best-in-class product content, including images, SEO, and advertising campaigns.
• Conduct ongoing analysis of brand performance and ensure optimization across all ecommerce platforms.
• Maintain strong partner relationships and provide timely communication on project status and changes.
• Support operational improvements and process scalability initiatives.

Senior Ecommerce Manager

• Work on creator relations (influencers, content creators, and affiliates).
• Manage service processes, data monitoring, operational control, event support, and performance analysis across various channels such as marketplaces, TikTok Shop, Shopee, Amazon, the company website, and social media platforms including TikTok, Instagram, and YouTube.

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E-commerce Product Specialist

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Senior Ecommerce Manager

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