Ecommerce

• Manage and maintain Shopify Plus operations across three brand storefronts
• Upload and update products using bulk CSV files while following established naming and formatting conventions
• Optimize product listings, SEO titles, and meta descriptions
• Assist with website merchandising, collection structures, and overall site aesthetics
• Ensure website content, pricing, and inventory information remain accurate and up to date
• Support initiatives that improve the online customer shopping experience
• Assist with Xero reconciliations, invoice entry, and expense coding
• Perform weekly bank feed reconciliations
• Follow up on outstanding supplier invoices and credits
• Manage and support Klaviyo email campaigns and automation flows
• Maintain subscriber lists, segments, and suppression lists
• Update and improve existing email templates and automated flows
• Support email marketing initiatives across all brands
• Manage the Appstle loyalty and rewards program
• Maintain tier structures, earning rules, redemption settings, and expiration configurations
• Monitor daily loyalty activity and resolve member account issues
• Prepare monthly loyalty performance reports
• Apply Lightroom presets to product and lifestyle imagery for marketing use
• Edit fashion product images using Photoroom or similar tools, including:
• - Background removal
• - AI-generated backgrounds
• - Color correction
• Audit website imagery for consistency in:
• - Cropping
• - Backgrounds
• - Lighting
• - Visual presentation
• Identify images requiring retouching or reshooting
• Handle e-commerce-related administration and reporting
• Process supplier orders and coordinate through wholesale ordering portals
• Manage supplier and customer communications
• Triage and maintain inbox communications
• Create and maintain SOPs within Notion
• Reduce founder dependency through documentation and autonomous ownership of recurring tasks

E-Commerce, Website Coordinator

• Works with leaders to develop the strategic direction of the Ecommerce roadmap (for Target-specialty.com, Turffuel.com, and Target-specialty.ca) and drives website enhancement projects from ideation to launch.
• Works with internal stakeholders to align website functionality with business needs, and acts as an internal expert providing CMS training and functional support for internal teams.
• Implements strategy for ensuring conversion rate optimization, develops KPI reporting on site statistics, and stays ahead of SEO techniques and eCommerce security trends.
• Implements strategy for meeting and exceeding ecommerce revenue goals by executing day-to-day site updates, new product setups, merchandising, maintaining accurate catalog availability, and monitoring Adobe Commerce system health, security patches, and site uptime.
• Acts as the primary liaison to manage vendor relationships and the centralized IT group, oversee third-party development agencies, negotiate compromises during technical impasses, manage the support ticket pipeline, and oversee User Acceptance Testing (UAT) and the formal Change Request process.
• Develops and reviews quality assurance standards regarding Ecommerce delivery systems ensuring a seamless flow of data between HubSpot, NAV, and Adobe Commerce.

Ecommerce Manager

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Supports Compassion’s search engine optimization (SEO) efforts across digital channels
• Assists in executing SEO strategies to improve organic traffic, search rankings, and overall discoverability across digital channels
• Supports keyword research, implements on-page optimizations, and contributes to technical SEO efforts under guidance
• Helps maintain SEO best practices across web and content experiences by following established standards and processes
• Supports the optimization of digital content across channels by applying SEO best practices
• Ensures content aligns with defined SEO guidelines
• Supports the monitoring and analysis of SEO performance using tools such as Google Analytics and Search Console
• Assists with A/B testing efforts by tracking results and documenting findings
• Identifies basic trends and opportunities for improvement and shares insights with the team
• Supports collaboration with creative, technology, analytics, and marketing teams to help implement SEO best practices

Digital Experience SEO Specialist I – Temporary

• Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle
• Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency
• Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts
• Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements
• Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster
• Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with
• Design self-service and digital-first customer experiences that support Actian’s product-led growth motion, including trial activation, onboarding flows, and in-journey guidance
• Partner with the CX strategy team to shape experience concepts for new product launches and emerging go-to-market approaches
• Identify where customers get stuck or drop off in self-service flows and design interventions that improve conversion and retention
• Develop high-quality CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards that translate strategy into actionable direction for cross-functional teams
• Plan and facilitate design thinking workshops with stakeholders from Product, Marketing, Customer Success, Sales, and IT to surface insights and co-create experience solutions
• Translate customer research, behavioral data, and competitive benchmarks into prioritized, actionable experience improvements
• Define clear success metrics for each CX initiative and track improvements against key experience indicators such as self-service resolution rates, time-to-value, customer satisfaction, and digital engagement
• Build a track record of demonstrated CX impact connecting design decisions to measurable business and customer outcomes
• Present findings, designs, and results clearly to senior leadership, making the business case for CX investments

Senior CX Designer, AI & Digital Experiences

• Lead the technical direction and growth of allegromicro.com.
• Partner with our Customer Engagement team to ensure the site and customer portal are easy to use and technically sound.
• Manage our global web presence, including the governance and optimization of automated, AI-driven translation services.
• Use data and visitor behavior to make the site easier to navigate and build a self-service roadmap.
• Design and lead A/B testing programs to optimize conversion paths.
• Manage the website’s 'to-do' list and serve as the main point of contact for our external web developers and agencies.

Digital Experience, Web Strategy Manager

• Help QA Shopify stores by hunting down bugs, inconsistencies, and broken experiences after major updates
• Dig into Shopify store issues together with the team — troubleshoot problems, identify root causes, test solutions, and help drive fixes through to resolution
• Be the team’s go-to support for solving day-to-day e-commerce issues, from quick fixes to unexpected problems that need fast and reliable solutions
• Keep product pricing, store information, and operational data accurate, up to date, and consistent across all stores
• Help bring new products and entire Shopify stores to life, from initial setup through launch.

Operations Intern

• Work with the eCommerce Manager to operate all aspects of the Homepage process from strategy to execution.
• Partner with eCommerce category teams & Content team to review business priorities and plan a robust digital strategy that delivers a unique experience for customers.
• Collaborate and build relationships with digital planning partners to maximize promotional capabilities to drive long term strategy and click through rate.
• Lead weekly touchpoint meetings with cross-functional team to review homepage programming plans and enhance opportunities to ensure internal alignment prior to content launch.
• Help with asset optimization, prioritization and needs assessment, and A/B testing conversations to help improve digital programming strategies.
• Use data-driven tools to pull insights and knowledge of the digital business priorities to advocate for resources, develop programming best practices, and provide weekly/ad-hoc analysis on programmed content effectiveness.
• Work with the digital operations team to assess and prioritize content needs

Senior eCommerce Associate

• Conduct deep product research to identify compelling USPs and unique mechanisms
• Write landing pages, ads, and email campaigns that convert across eCommerce platforms
• Use AI tools like Claude AI and ChatGPT to improve speed and efficiency without compromising quality
• Analyze performance data and A/B test different messaging angles
• Collaborate with design and marketing to ensure aligned visuals and copy
• Deliver polished, research-backed copy assets on time and optimized for impact

Project-Based Direct Response Copywriter – E-Commerce, AI, Research Focus

• Interacting with Consumer Care, Logistics and Accounts Receivable teams
• Identifying market best practices
• Driving a transversal assessment
• Contributing to map opportunities and priorities

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