WarHorse Gaming

Network Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Assist with configuration, installation, and maintenance of LAN hardware, software, and telecommunications systems
• Monitor and perform basic troubleshooting of Cisco network infrastructure
• Review network architecture documentation and schematics with senior engineers
• Participate in testing and validation of network configurations
• Monitor network performance and ensure compliance with cybersecurity policies; escalate issues as needed
• Assist in implementing network upgrades and enhancements
• Provide basic user support for network-related hardware and configurations
• Support routers, firewalls, hubs, and gateway technologies
• Assist with hardware installations, system updates, and maintenance
• Perform additional duties as assigned

Associate Network Engineer

Systems Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Assist with installation, configuration, and maintenance of servers, networks, and system software
• Monitor system performance and report anomalies to senior engineering staff
• Support troubleshooting of hardware and software issues under guidance
• Participate in system testing, validation, and quality assurance processes
• Collaborate with IT teams to resolve user-reported technical issues
• Maintain accurate inventory of hardware and software assets
• Assist in troubleshooting infrastructure issues and escalate complex problems as needed
• Contribute to technical documentation, including runbooks, procedures, and diagrams
• Assist with scripting (PowerShell, Python) to automate tasks and improve efficiency
• Support storage systems and virtual machine (VM) environments under supervision
• Maintain system configuration and service documentation
• Perform additional duties as assigned

Associate System Engineer

Manager

• Oversee daily slot operations and drive performance optimization across all gaming systems
• Manage slot analytics, maintenance coordination, team leadership, and regulatory compliance
• Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
• Analyze slot performance data to identify trends and improve profitability
• Manage, coach, and evaluate team members; oversee hiring and training processes
• Ensure compliance with all internal policies and applicable gaming regulations
• Maintain optimal staffing levels and support special events and promotions
• Monitor operational effectiveness and implement continuous improvement strategies
• Collaborate with HR on employee relations and performance management
• Deliver high-quality guest service, resolving issues with professionalism and discretion
• Stay current on industry trends, systems, and technologies
• Maintain security and accountability of company-issued equipment

Slot Performance Manager

Security Engineer

• Lead, plan, and evaluate all security operations, ensuring alignment with company policies and procedures
• Assign security personnel based on operational needs, skillsets, and experience levels
• Supervise, coach, and evaluate team members to ensure high performance and adherence to standards
• Ensure timely completion and accuracy of all security reports and documentation
• Conduct investigations related to theft, fraud, misconduct, and policy violations
• Train team members on security procedures, incident response, and applicable laws regarding detention and arrest
• Monitor property conditions through regular patrols to identify and mitigate safety and security risks
• Collaborate with other departments to ensure coordinated safety efforts across the property
• Maintain and update security procedures, manuals, and operational protocols
• Support recruitment, hiring, training, scheduling, and disciplinary actions within the department
• Foster a positive team environment focused on engagement, accountability, and performance
• Ensure completion of annual performance evaluations for all department team members
• Prepare detailed incident and investigation reports
• Represent the property professionally in all interactions with guests and team members
• Perform additional duties as assigned

Security Manager

• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.

Security Officer, On Call

• Ensure safety and security of guests, team members, and company property
• Complete detailed incident and investigative reports in a timely manner
• Provide excellent customer service to guests in all interactions
• Assist with the secure transfer of money and chips from the casino floor
• Patrol assigned areas to maintain a safe environment
• Enforce casino policies, procedures, and compliance with NRGC regulations
• Stand assigned post for extended periods as required
• Communicate effectively with supervisors regarding daily activities and incidents
• Respond promptly to emergency situations and backup calls
• Control access to restricted or secure areas of the facility
• Maintain clear radio communication throughout assigned shift
• Participate in mandatory meetings and training sessions
• Perform other duties as assigned

Security Officer

• Ensure the safety of all guests, team members, and property
• Monitor and patrol casino/hotel areas during assigned shifts
• Respond to security incidents, disturbances, and emergencies
• Prepare detailed and timely incident and investigation reports
• Assist with the secure transfer of money and gaming chips
• Maintain compliance with internal policies and NRGC regulations
• Control access to restricted areas and the video lottery facility
• Provide assistance and information to guests and employees as needed
• Stand post for extended periods as required
• Maintain consistent radio communication and respond promptly to back-up calls
• Attend required training sessions and department meetings
• Perform other duties as assigned by management

Security Officer – Swing Shift

Administrative Assistant

• Provide administrative support to assigned departments, ensuring timely and accurate task completion
• Greet visitors, determine purpose of visit, and notify appropriate staff
• Manage incoming and outgoing communications, including phone calls, emails, and faxes
• Operate standard office equipment, including multi-line phones, copiers, and computers
• Organize, maintain, and update physical and electronic filing systems
• Coordinate shipping, mailing, and package distribution
• Order and maintain inventory of office and pantry supplies
• Serve as a liaison between departments, vendors, and guests
• Maintain department calendars and contact directories
• Coordinate conference room scheduling and meeting logistics
• Prepare meeting materials, including reports and PowerPoint presentations
• Document and distribute meeting minutes while maintaining confidentiality
• Compose and edit correspondence, reports, and internal documents
• Arrange travel accommodations, including flights, hotels, and transportation
• Assist with event planning and coordination
• Conduct research and gather information as requested by management
• Address questions and concerns, ensuring timely resolution or escalation
• Maintain a clean, organized, and professional work environment
• Foster positive working relationships with team members, clients, and vendors
• Perform additional duties as assigned