Client Trainer II – Fixed Ops
Cox Enterprises
Manager, Technology Operations
Walmart
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $104,000 - $202,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Design, launch, and manage end-to-end returns programs that improve customer satisfaction and seller compliance.
- Analyze return trends and root causes using data to identify opportunities for reducing avoidable returns.
- Build dashboards and performance metrics to monitor program impact.
- Partner with cross-functional teams to streamline returns workflows and ensure policy compliance.
- Enable sellers with insights and tools to improve product quality and fulfillment practices.
- Collaborate with fraud, finance, and operations teams to mitigate losses from high-risk return patterns.
- Influence stakeholders across product, engineering, legal, and operations to implement scalable solutions.
- Drive A/B testing and pilot programs to validate new approaches and refine policies.
Requirements
- Option 1: Bachelor\'s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- Option 2: 5 years’ experience in project management, program management, program operations, or related area.
- Strong analytical and problem-solving skills, with experience in SQL, Excel, or BI tools (e.g., Tableau, Power BI, Looker).
- Proven track record of delivering cross-functional projects on time with measurable impact.
- Excellent written and verbal communication skills with ability to influence at multiple levels of the organization.
