Director, Global Business Systems
Sullivan & Cromwell LLP
ERPPMP
Job Level
Senior
Tech Stack
ERPPMP
About the role
- Serve as a trusted advisor to executive stakeholders and program leaders on digital adoption strategies
- Partner with clients to align DAP initiatives with business goals and digital transformation roadmaps
- Conduct adoption maturity assessments and create tailored success plans
- Lead complex DAP deployments, including solution design, configuration, and integration with enterprise systems
- Define user journeys, success metrics, and adoption frameworks that maximize platform value
- Oversee delivery teams, ensuring project milestones, quality, and customer satisfaction
- Provide strategic insights on trends in digital adoption, change management, and employee experience
- Mentor internal consultants and client teams on best practices for enterprise DAP implementations
- Contribute to development of methodologies, accelerators, and reusable assets
- Partner with business leaders to design communication and enablement strategies
- Support enterprise-wide adoption initiatives, ensuring measurable behavioural and business outcomes
- Facilitate workshops, executive briefings, and end-user enablement sessions
- Work with product management to relay customer feedback and influence roadmap direction
- Partner with customer success and sales teams to identify expansion opportunities
- Support pre-sales engagements by providing solution expertise and thought leadership
Requirements
- 10+ years of experience in professional services, consulting, or enterprise software implementation (preferably SaaS)
- Deep expertise in Digital Adoption Platforms (e.g., WalkMe, Pendo, Whatfix, or similar)
- Experience in change management or digital transformation programs
- Strong background in enterprise systems (CRM, ERP, HCM, custom applications)
- Exceptional ability to engage with executive stakeholders and influence digital strategy
- Proven track record of leading large-scale, complex implementations with measurable business outcomes
- Strong program management skills; able to lead cross-functional teams in global enterprise environments
- Excellent communication, facilitation, and presentation skills
- Bachelor’s or master’s degree in business, Information Systems, or related field
- Preferred: Certifications in Prosci, PMP, ITIL, or Agile methodologies
- Preferred: Experience in organizational development or digital workplace initiatives
- Preferred: Familiarity with analytics and ROI measurement for digital transformation initiatives
