Walkers

Support Engineer

• Provide first-line support for hardware, software, and connectivity issues.
• Manage and prioritize ServiceNow tickets, ensuring accurate logging, assignment, escalation, and SLA adherence.
• Image, deploy, and maintain laptops, desktops, and mobile devices; assist with repairs and upgrades.
• Install and configure Microsoft Office and other business-critical applications.
• Support AV, video conferencing, VoIP telephony, and mobile devices, including meeting room setups.
• Administer user accounts for onboarding, role changes, and offboarding.
• Execute Joiners, Movers, Leavers (JML) tasks including account setup, hardware provisioning, and desk moves.
• Monitor and manage IT inventory to maintain accurate stock records.
• Communicate technical information clearly to both technical and non-technical users.
• Collaborate with global IT teams to ensure consistent service delivery.

Systems Support Analyst

General Counsel

• Reviewing and negotiating client terms
• Supporting on global projects
• Reviewing and negotiating third party supplier contracts
• Drafting and reviewing NDAs and other contractual documents
• Review and maintain the firm's Data Protection framework
• Reviewing Data Protection Agreements
• Drafting Data Protection Impact Assessments
• Advising on Data Protection issues
• Supporting on DSARs
• Advising on legal and regulatory issues
• Monitoring legal and regulatory updates
• Drafting and updating business protection policies and procedures
• Creating and delivering training
• Supporting on business protection matters

In-House Counsel

Manager

• Ensure the successful development and implementation of methods and approaches associated with Walkers' change management framework
• Enable the building of change capability through coaching, mentoring and supporting initiatives on their change management plans and activities
• Work with the transformation delivery teams to plan, manage and deliver change management activities including change strategy, communications and stakeholder engagement, learning and development, change readiness, and adoption
• Manage the transformation communications and stakeholder engagement plan and calendar
• Consult with other team members to draft communication outputs (emails, newsletter, in-office communications, posters, notifications etc) in line with the Transformation implementation plan
• Support the development and maintenance of change management deliverables such as the Change Impact Assessment, training plans, etc
• Support the development of the business adoption plan and associated metrics
• Provide regular updates to the programme team to aid project planning and status reporting
• Act as a Subject Matter Expert on change management – providing advice, input and hands on support (where required) for transformation initiatives, including on the following areas: change strategy and target operating model design, change readiness and measurement, communication and stakeholder engagement, learning and development, embedding, adoption and sustainment

Systems Support Analyst

In-House Counsel

Organisational Change Manager