Waites

Manager

• Conduct onsite installation surveys and project assessments at customer facilities across a variety of industrial environments
• Gather and document detailed site information including asset inventories, machinery details, environmental conditions, safety requirements, PPE expectations, and installation readiness needs
• Assess customer operational environments and apply knowledge of Waites products, systems, and installation requirements to support successful project execution
• Identify installation considerations, project risks, and logistical requirements while ensuring accurate project scoping and documentation
• Serve as an external point of contact for customers during the survey and planning phases of projects
• Collaborate cross-functionally with Sales, Project Services, Installation, Customer Success, and other internal teams to ensure projects are properly planned and executed
• Accurately document technical findings, recommendations, and installation requirements within internal systems and project documentation
• Own and manage personal travel schedules, accommodations, and project timelines to ensure deliverables are completed thoroughly and on time
• Maintain strong communication with internal stakeholders regarding project updates, schedule changes, customer expectations, and project readiness
• Assist in refining and improving internal survey, documentation, and project planning processes to optimize operational efficiency and scalability
• Support the generation and successful execution of customer installation projects through detailed planning and proactive communication
• Build strong working relationships with customers by delivering a professional, organized, and customer-centric experience onsite
• Carry out additional responsibilities as needed to support business objectives

Systems Manager

Analyst

• Review and report on the general health of rotating equipment
• Provide internal and external customer delight through excellent interpersonal skills and communication
• Use vibration analysis to determine the root cause of machine faults
• Create customer-oriented solutions to prevent equipment downtime
• Improve manufacturing equipment reliability and uptime at customers' plants
• Develop and maintain strong customer relationships
• Complete assigned tasks efficiently with little supervision
• Assume management duties when necessary
• Shadow, learn, and work alongside a team of Vibration Analysts
• Infrequent travel to customer facilities as needed
• Carry out additional responsibilities as needed to support business objectives

Vibration Analyst

Cloud Engineer

• Design, implement, and maintain scalable cloud infrastructure primarily in AWS
• Architect and operate highly reliable APIs, web services, and data ingestion pipelines
• Lead infrastructure standardization using Infrastructure as Code (Terraform and related tooling)
• Design and optimize event-driven and queue-based systems for high-volume telemetry and distributed processing workloads
• Develop scalable and secure serverless and containerized architectures where appropriate
• Establish infrastructure best practices for: reliability, observability, disaster recovery, security, cost optimization, deployment automation
• Support compliance initiatives including SOC2 and GDPR requirements
• Design and maintain secure networking architectures, IAM strategies, and secrets management practices
• Collaborate with firmware, backend, AI, and product engineering teams to support platform scalability and operational excellence
• Evaluate and recommend appropriate database technologies based on workload requirements and tradeoffs
• Improve CI/CD pipelines and engineering workflows
• Participate in operational troubleshooting and incident response for production systems

Senior Cloud Platform Engineer

Business Development Rep

• Drive outbound efforts through cold calling, email campaigns, and strategic social outreach to secure meetings for the sales team
• Consistently meet quarterly quota attainment to move prospects to scoping stage of the sales process
• Qualify leads from target lists and marketing-generated prospects
• Research and execute market-specific strategies and outreach plans tailored to target industries and accounts, moving them from first contact to initial appointment
• Leverage LinkedIn and other platforms to build connections and nurture relationships
• Support administrative and operational sales tasks as needed
• Build strong, collaborative relationships with both prospects and internal sales team members
• Continuously track toward and exceed defined sales goals
• Carry out additional responsibilities as needed to support business objectives

Systems Manager

Vibration Analyst

Senior Cloud Platform Engineer

Business Development Representative