Waites

Solutions Engineer

• Serve as the primary technical resource for customer integration initiatives.
• Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives.
• Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods.
• Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs.
• Drive integration projects from discovery through successful production deployment.
• Develop reusable integration frameworks, reference architectures, and sample applications.
• Create and maintain connectors, SDK examples, APIs, and supporting integration tooling.
• Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO).
• Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms.
• Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities.
• Provide implementation guidance throughout onboarding and deployment.
• Conduct recurring technical check-ins with customers during active integration projects.
• Resolve complex customer challenges through a consultative, solution-oriented approach.
• Deliver an exceptional customer experience throughout every engagement.
• Develop customer-facing integration documentation, implementation guides, and technical best practices.
• Build reusable templates and reference implementations that accelerate future deployments.
• Contribute to long-term integration standards and product enablement resources.
• Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience.
• Provide customer feedback to influence API enhancements and future product capabilities.
• Help establish scalable integration standards, security best practices, and architectural guidelines.
• Assist in prioritizing integration roadmap initiatives.
• Carry out additional responsibilities as needed to support business objectives.

Integrations Solutions Engineer

Supply Chain

• Create, process, and manage purchase orders within NetSuite
• Monitor inventory levels and proactively identify replenishment needs
• Coordinate with suppliers to place orders, confirm deliveries, and resolve supply issues
• Maintain accurate inventory, purchasing, and supplier records within the ERP system
• Track purchase orders from creation through receipt and ensure timely updates
• Partner with warehouse, finance, and operations teams to support inventory accuracy and material availability
• Track outgoing shipments, resolve customs-related issues, and ensure on-time delivery to customers
• Monitor lead times and communicate potential supply chain risks or delays to internal stakeholders
• Support continuous improvement initiatives to increase efficiency across purchasing and inventory processes
• Collaborate daily with cross-functional teams located at Waites World HQ in Cincinnati, Ohio
• Carry out additional responsibilities as needed to support business objectives

Supply Chain Administrator

Manager

• Conduct onsite installation surveys and project assessments at customer facilities across a variety of industrial environments
• Gather and document detailed site information including asset inventories, machinery details, environmental conditions, safety requirements, PPE expectations, and installation readiness needs
• Assess customer operational environments and apply knowledge of Waites products, systems, and installation requirements to support successful project execution
• Identify installation considerations, project risks, and logistical requirements while ensuring accurate project scoping and documentation
• Serve as an external point of contact for customers during the survey and planning phases of projects
• Collaborate cross-functionally with Sales, Project Services, Installation, Customer Success, and other internal teams to ensure projects are properly planned and executed
• Accurately document technical findings, recommendations, and installation requirements within internal systems and project documentation
• Own and manage personal travel schedules, accommodations, and project timelines to ensure deliverables are completed thoroughly and on time
• Maintain strong communication with internal stakeholders regarding project updates, schedule changes, customer expectations, and project readiness
• Assist in refining and improving internal survey, documentation, and project planning processes to optimize operational efficiency and scalability
• Support the generation and successful execution of customer installation projects through detailed planning and proactive communication
• Build strong working relationships with customers by delivering a professional, organized, and customer-centric experience onsite
• Carry out additional responsibilities as needed to support business objectives

Systems Manager

Analyst

• Review and report on the general health of rotating equipment
• Provide internal and external customer delight through excellent interpersonal skills and communication
• Use vibration analysis to determine the root cause of machine faults
• Create customer-oriented solutions to prevent equipment downtime
• Improve manufacturing equipment reliability and uptime at customers' plants
• Develop and maintain strong customer relationships
• Complete assigned tasks efficiently with little supervision
• Assume management duties when necessary
• Shadow, learn, and work alongside a team of Vibration Analysts
• Infrequent travel to customer facilities as needed
• Carry out additional responsibilities as needed to support business objectives