Systems Manager

Waites

Systems Manager conducting onsite surveys and project assessments for Waites' IoT sensor installations. Collaborating across teams to ensure project success and customer satisfaction.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct onsite installation surveys and project assessments at customer facilities across a variety of industrial environments
Gather and document detailed site information including asset inventories, machinery details, environmental conditions, safety requirements, PPE expectations, and installation readiness needs
Assess customer operational environments and apply knowledge of Waites products, systems, and installation requirements to support successful project execution
Identify installation considerations, project risks, and logistical requirements while ensuring accurate project scoping and documentation
Serve as an external point of contact for customers during the survey and planning phases of projects
Collaborate cross-functionally with Sales, Project Services, Installation, Customer Success, and other internal teams to ensure projects are properly planned and executed
Accurately document technical findings, recommendations, and installation requirements within internal systems and project documentation
Own and manage personal travel schedules, accommodations, and project timelines to ensure deliverables are completed thoroughly and on time
Maintain strong communication with internal stakeholders regarding project updates, schedule changes, customer expectations, and project readiness
Assist in refining and improving internal survey, documentation, and project planning processes to optimize operational efficiency and scalability
Support the generation and successful execution of customer installation projects through detailed planning and proactive communication
Build strong working relationships with customers by delivering a professional, organized, and customer-centric experience onsite
Carry out additional responsibilities as needed to support business objectives

Requirements

What you’ll need

Military experience in technical, engineering, or maintenance-focused disciplines (e.g., Nuclear Engineering, Mechanical Systems, Aviation Maintenance, Electrical Systems, Industrial Maintenance, or related military occupational specialties), or an Associate’s or Bachelor’s degree in Engineering or a related technical field, is preferred.
Technical trade school, vocational, or industrial maintenance education and experience will also be strongly considered
Interest in industrial environments, rotating equipment, predictive maintenance, reliability solutions, field services, or sales engineering
Strong organizational and project management skills with the ability to independently manage schedules, travel coordination, priorities, and deliverables
Ability to assess technical environments, gather detailed information, and quickly learn customer operations and machinery applications
Strong mechanical and technical curiosity with the ability to learn Waites systems, sensor technologies, installation methodologies, and industrial applications
Willingness and enthusiasm to pursue and obtain industry certifications, including CAT I and CAT II vibration analysis certifications
Strong attention to detail with the ability to accurately document technical findings, project requirements, asset information, and installation considerations
Ability to communicate effectively with customers and cross-functional internal teams including Sales, Project Services, Installation, Customer Success, and Engineering
Comfortable working within manufacturing plants, industrial facilities, and customer production environments
Ability to identify project risks, installation considerations, and operational challenges while supporting solution planning
Self-starter mentality with strong ownership, accountability, and follow-through
Ability to adapt quickly and thrive in fast-paced, evolving environments
Strong customer service mindset with the ability to professionally represent Waites onsite at customer facilities
Willingness and ability to travel frequently to customer locations as needed
Proficiency with common business systems, project documentation tools, and communication platforms preferred.

Benefits

Comp & perks

Attractive base salary with a strong history of profit sharing
Opportunities for professional advancement and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Nuclear EngineeringMechanical SystemsAviation MaintenanceElectrical SystemsIndustrial Maintenanceinstallation methodologiesvibration analysispredictive maintenancereliability solutionsfield services

Soft Skills

organizational skillsproject management skillscommunication skillsattention to detailcustomer service mindsetself-starter mentalityownershipaccountabilityadaptabilitycollaboration

Certifications

CAT I vibration analysisCAT II vibration analysis