Würk

Customer Support

• Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
• Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
• Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
• Processing returned timeclock terminals
• Responsible for weekly new hire reporting
• Assisting with office duties
• Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction
• Deliver timely solutions to customers while maintaining customer satisfaction
• Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
• Work individually and with a team to solve problems while communicating trending issues and best practices
• Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership

Order Fulfillment Specialist / Customer Support

Implementation Specialist

• The Benefits Specialist will be responsible for the ultimate success and integrity of client EDI Feeds (Benefit Carrier Connections & COBRA Admin), cyclical open enrollment Benefit setup and rollout, and annual ACA filing as well as regular outreach and maintenance for the ACA platform.
• They will work directly with the client’s HR Modules (HR Core & Benefits with an opportunity to gain experience in others) and EDI connections while maintaining a great working relationship with our client contacts and internal teams.
• Provide front line support to manage the annual ACA filing process for all clients, including the following: establishing key deadlines, creating, and sending communication to clients, holding ACA Year-End Webinars and Q&A sessions, pulling and reviewing data to resolve AIR file errors, complete filing and mailing via our 3 rd party vendor.
• Ensure all new EDI Feed implementations and ongoing EDI feeds are set up with our vendors within the established SLA in addition to managing all production and discrepancy errors with the client and other relevant parties.
• Provide feedback to and partner with HR Implementation consultants, Project Managers, Premier Services team & others on project status, escalations, configuration, etc. to drive milestones & ensure clear expectations are provided to the client and project teams.
• Configure and update UKG HR Module(s) and integrations to accommodate all client requirements for Carrier Connections, Open Enrollment, & ACA.
• Configure any new and developing integrations for new clients and add-ons (i.e., Benefits & ACA) for existing clients and provide client training on such as required in these areas.
• Update all project materials to track completion of tasks and ensure all project documentation is in shared folders for the purposes of information retention and quality assurance.

Benefits Implementation Specialist

People Operations

• Partner with the General Counsel to improve the employee experience and to develop and implement HR strategies and initiates aligned with the overall business strategy.
• Manage and develop the People & Talent Coordinator.
• Bridge management and employees by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain the Total Rewards programs, including benefits, compensation, LOA, etc.
• Own learning and development needs across the organization to foster growth and fill gaps.
• Maintain excellent standards of HRIS data integrity, including regular audits and compliance checks.
• Process payroll bi-weekly and support employees with cases around payroll.
• Administer HR policies and procedures; appropriately collaborate with General Counsel to ensure policies comply with laws; deliver training to managers and employees as appropriate to ensure understanding and compliance with policies.
• Support Legal and Finance with special projects, like audits.
• Promote Würk’s mission, mindset and Results on Purpose initiatives.

Manager of People & Development

Marketing

• Partner Marketing Strategy & Program Execution
• Design and implement multi-channel marketing programs with integration, referral, and reseller partners to generate leads and sales pipeline growth
• Collaborate with partners to co-create campaigns including webinars, case studies, co-branded content, email, social, and event sponsorships
• Develop and distribute partner marketing collateral including presentations, one-pagers, email templates, asset libraries aligned to both brands
• Influencing Demand Generation & Measurement
• Establish and track key performance metrics: lead volume, quality, conversion, ROI, and attribution across partner-sourced initiatives
• Use HubSpot and Salesforce platforms to track and optimize growth
• Relationship & Ecosystem Management
• Serve as the primary marketing liaison with partners, ensuring alignment on goals, messaging, campaigns, and timelines
• Support partner onboarding and training on Würk’s solutions, positioning strategies, and co-marketing best practices
• Maintain Würk’s partner marketplace, featuring co-branded assets and landing pages
• Cross-Functional Collaboration & Reporting
• Partner with Sales, Marketing, Product, and Customer Success teams to align campaign execution and partnership growth based on client needs and recommendations
• Provide leadership and partners with regular performance reporting, insights, and recommendations for new partnerships and integrations

Order Fulfillment Specialist / Customer Support

Benefits Implementation Specialist

Manager of People & Development

Partner Marketing Manager