Würk

Customer Support

• Lead our support team and growing customer base by resolving common issues through a support ticketing system
• Work to create efficiencies within the support team
• Maintain and develop internal training material
• Strive to adhere to service level agreements (SLA)
• Close out aging cases and develop a triage method for case assignments
• Streamline the support case responses and escalation process
• Support team members and client escalations

Manager, Customer Support

• Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments
• Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members
• Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations
• Servicing current customers as a system functional expert for Würk’s platform
• Working collaboratively with the services and implementation departments to support a successful client experience
• Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future

Customer Support Manager

Business Development Rep

• Be the first contact and interaction with prospects through inbound and outbound channels
• Extensively research companies, events, news articles, social media platforms, etc. for relevant leads and new prospects
• Establish rapport during initial conversations while positioning the Wurk solution appropriately
• Work closely with Account Executives, Marketing, and Partnership Teams to leverage communication channels, outreach, and prospecting cadences
• Identify key decision-makers in organizations to ensure multi-threading with prospects across internal divisions
• Identify and target prospects for Team Members attending Trade Shows/Events/Openings etc., to maximize face to face interactions with C-Level executives
• Work closely with the Marketing/Partnership Team to leverage memberships and existing relationships in new and emerging market segments and establish brand presence
• Constantly thinking of new ideas and strategies, whatever it takes to get in the door and set the meeting
• Manage a constantly evolving database of leads in Salesforce and HubSpot, efficiently processing all pre-sales functions prior to handoff with Account Executive
• Qualify, quantify, track and report on both inbound and outbound prospecting efforts and their results
• Maintain a HIGH-Level of professionalism and respect in all interactions and communications both internally and externally that reflect company values and mission
• Some travel may be required as needed, less than 15% annually

Business Development Representative

Marketing Operations

• Develop keyword-optimized industry-specific landing pages and enterprise-ready product positioning
• Collaborate with Sales to align messaging, improve conversion rate and nurturing throughout long sales cycles
• Build and manage HubSpot workflows, lifecycle stages, lead scoring and segmentation
• Create targeted, persona-based vertical nurture sequences for enterprise and mid-market audiences
• Execute automated product, feature, onboarding, retention, and upsell campaigns
• Own GA4, Looker Studio dashboards, UTMs, and attribution modeling frameworks
• Ensure accurate source tracking, funnel integrity, and ROI visibility across channels
• Deliver monthly reporting on pipeline contribution, conversion metrics, and marketing performance
• Partner with Sales to optimize pipeline velocity, lead scoring accuracy and lead nurturing sequences
• Support Customer Success with automated email sequences for client communications and retention
• Collaborate with Product Team to create product marketing sequences to current clients and prospects
• Collaborate with Partnerships through email lead nurture, content development, Salesforce dashboard reporting & analysis
• Conduct regular keyword analysis to ensure SEO best practices and content optimizations across the website are consistent
• Improve conversion rate optimization through A/B testing, UX/UI enhancements, call-to-action optimization, and analytics insights.

Marketing Operations – Growth Manager

People Operations

• Partner with the General Counsel to improve the employee experience and to develop and implement HR strategies and initiates aligned with the overall business strategy.
• Manage and develop the People & Talent Coordinator.
• Bridge management and employees by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain the Total Rewards programs, including benefits, compensation, LOA, etc.
• Own learning and development needs across the organization to foster growth and fill gaps.
• Maintain excellent standards of HRIS data integrity, including regular audits and compliance checks.
• Process payroll bi-weekly and support employees with cases around payroll.
• Administer HR policies and procedures; appropriately collaborate with General Counsel to ensure policies comply with laws; deliver training to managers and employees as appropriate to ensure understanding and compliance with policies.
• Support Legal and Finance with special projects, like audits.
• Promote Würk’s mission, mindset and Results on Purpose initiatives.

Manager, Customer Support

Customer Support Manager

Business Development Representative

Marketing Operations – Growth Manager

People Development Manager