Senior Customer Support Representative – Vetify Fulfillment Representative
Avetta
Cloud
Order Fulfillment Specialist / Customer Support
Würk
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
- Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
- Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
- Processing returned timeclock terminals
- Responsible for weekly new hire reporting
- Assisting with office duties
- Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction
- Deliver timely solutions to customers while maintaining customer satisfaction
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Work individually and with a team to solve problems while communicating trending issues and best practices
- Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership
Requirements
- 1+ years of customer support experience
- Experience troubleshooting technical issues
- Experience with Salesforce Service Cloud or other Support ticketing systems preferred
- Excel skills and aptitude in Microsoft applications
- Interpersonal communication skills, prioritizing, and meeting deadlines
- Ability to lift 20 pounds
- Live in the Denver area, as this role is in office in downtown Denver Monday-Friday.
- Shipping and printing experience preferred
- UKG Ready experience preferred
- Salesforce service cloud or other support ticketing system preferred
- At this time, Wurk cannot provide work visa sponsorship
