Würk

Order Fulfillment Specialist / Customer Support

Würk

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $50,000 - $60,000 per year

Job Level

Junior

Tech Stack

Cloud

About the role

  • Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
  • Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
  • Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
  • Processing returned timeclock terminals
  • Responsible for weekly new hire reporting
  • Assisting with office duties
  • Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction
  • Deliver timely solutions to customers while maintaining customer satisfaction
  • Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
  • Work individually and with a team to solve problems while communicating trending issues and best practices
  • Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership

Requirements

  • 1+ years of customer support experience
  • Experience troubleshooting technical issues
  • Experience with Salesforce Service Cloud or other Support ticketing systems preferred
  • Excel skills and aptitude in Microsoft applications
  • Interpersonal communication skills, prioritizing, and meeting deadlines
  • Ability to lift 20 pounds
  • Live in the Denver area, as this role is in office in downtown Denver Monday-Friday.
  • Shipping and printing experience preferred
  • UKG Ready experience preferred
  • Salesforce service cloud or other support ticketing system preferred
  • At this time, Wurk cannot provide work visa sponsorship