Vynca

Manager

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Behavioral Health Case Manager

Medical Assistant

• Provide day-to-day supervision, coaching, and performance management for a team of CMAs/CCMAs
• Monitor workload distribution and ensure timely completion of administrative and care coordination tasks
• Serve as an escalation point for complex patient, provider, or interdisciplinary team issues
• Partner with the Shared Services Manager to align staffing, processes, and priorities
• Ensure team compliance with EMR/Vynca documentation standards and healthcare regulations
• Conduct onboarding and ongoing training for new and existing team members
• Track team metrics (e.g., call volume, turnaround times, authorization processing) and identify areas for improvement
• Facilitate regular team meetings to ensure alignment with interdisciplinary care goals
• Support hiring, performance reviews, and disciplinary actions as needed
• Act as a liaison between the administrative support team and clinical/interdisciplinary staff

Medical Assistant Supervisor

Human Resources

• Partner with Clinical teams to align people strategies with operational goals
• Provide guidance on organizational design and team structure
• Analyze workforce data and support workforce planning efforts
• Serve as the primary HR advisor on employee relations matters
• Lead and support performance management processes
• Develop understanding of clinical roles and challenges
• Support initiatives to improve retention and engagement
• Ensure compliance with employment laws and regulations

Behavioral Health Case Manager

Medical Assistant Supervisor

HR Business Partner