Vuelio

Account Manager

• Be the key commercial contact for a set of Vuelio Agency clients with responsibility for renewing their existing client subscriptions
• Work with the Implementation team to onboard Vuelio media monitoring, media database and political monitoring and SRM clients effectively
• Directly onboard new JES-only clients
• Deal with day to day client queries relating to product, contract and usability
• Effectively manage each client’s usage of their current system
• Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG)
• Take control and ownership of your territory to map and target organisations strategically
• Rigorously record account and opportunity data in Salesforce
• Build relationships at all levels within the Agency client
• Demonstrate collective responsibility, working with other members of Account Management to ensure client satisfaction.

Account Manager – Agency

• Be the key commercial contact for a set of Vuelio clients with responsibility for renewing their existing client subscriptions.
• Work with the Implementation team to onboard Vuelio media monitoring, media database and political monitoring and SRM clients effectively.
• Directly onboard new clients. This involves building rapport, understanding the client’s needs and objectives for the system, initial training on how the client can meet those objectives using Vuelio and making sure that the client knows all the relevant touchpoints within Vuelio for the duration of their contract.
• Deal with day to day client queries relating to product, contract and usability. If appropriate, find suitable solutions to client queries through working with colleagues in departments such as support/training/finance with a high level of professionalism.
• Effectively manage each client’s usage / adoption levels of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.
• Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.
• Take control and ownership of your territory to map and target organisations strategically (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc) to drive upsell revenues from key accounts that currently have low spend with us.
• Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.
• Build relationships at all levels within the client and be focused on delivering value throughout the client journey.
• Be creative in finding ways around sales barriers and converting opponents into champions.
• Use market knowledge to strategically position against competitors to become the only viable option.
• Be tactical to drive timelines and create urgency in effort to control the close date wherever possible.
• Demonstrate collective responsibility, working with other members of Account Management to ensure client satisfaction.
• Build a market reputation, seeking referrals and testimonials from clients. All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS)

Account Manager – Not For Profit

Business Development Rep

• Driving the full sales cycle: From identifying new opportunities to conducting tailored demos, negotiating terms, and closing deals.
• Building a strong pipeline: Actively prospect and engage with decision-makers in PR and PA Agency businesses through a multi-touch approach (calls, emails, LinkedIn).
• Presenting solutions: Research client needs and present our software as a solution to their unique challenges.
• Collaborating for success: Work closely with our marketing and insights teams to coordinate campaigns and provide feedback.

Business Development Manager

• Be the key commercial contact for a set of Vuelio Brand clients with responsibility for renewing their existing client subscriptions.
• Work with the Implementation team to onboard Vuelio media monitoring, media database and political monitoring and SRM clients effectively.
• Directly onboard new clients.
• Deal with day to day client queries relating to product, contract and usability.
• Effectively manage each client’s usage / adoption levels of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.
• Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.
• Take control and ownership of your territory to map and target organisations strategically.

Account Manager – Brands

Implementation Specialist

• The role of the Implementation Consultant is to work with our commercial team to take new clients and configure the Vuelio platform to their specific requirements and to support the client through their implementation period.
• Strong project management, consultancy and customer service skills must be demonstrated to be successful in this role.
• You will be required to take complete ownership of multiple projects and work to ensure their successful completion.
• Implementation Identification of the customer needs and their Communication, PR and Public Affairs strategy Configuration of the customised Vuelio platforms in line with the customer’s requirements Designing and implementing Boolean media monitoring searches Liaising with third party suppliers to deliver a seamless integrated service Provision of bespoke customer product training Managing multiple projects meeting concurrent deadlines Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times.
• Inter-departmental collaboration Continuous collaboration with other departments and pods in order to improve the customers’ experience at every touch-point in the Company. Champion the success of the Help Centre through content enrichment and driving adoption. Proactively identify and address any inter-departmental blockers to reinforce positive change. Demonstrate collective responsibility - working with other departments to exceed individual client expectations.
• Reporting/documentation Undertake data driven analysis for effective reporting and decision-making. Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle. Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals). Ensure ClientSuccess data is current.

Implementation Consultant

• Generate sales opportunities through high volume, targeted outbound engagement
• Creatively research targeted accounts to identify key contacts and critical account information prior to outreach
• Qualify opportunities to identify key areas of interest and obtain an understanding of prospective clients' objectives
• Develop and maintain a strong knowledge of Vuelio's product and service portfolio and explain in detail how potential clients might benefit from using our product
• Attend conferences and sponsored award ceremonies to represent the Company
• Network with leading influencers across the industry, opening doors and developing/nurturing relationships
• Gain knowledge of specialist industry landscapes to further relationship building in respective markets
• Utilising CRM and sales enablement tools to manage and prioritise pipeline and target senior decision makers

Account Manager – Agency

Account Manager – Not For Profit

Business Development Manager

Account Manager – Brands

Implementation Consultant

Business Development Representative