Customer Success Executive

Vuelio

Customer Success Executive delivering first-class service to Vuelio clients while collaborating with internal teams. Onboarding clients and managing issues with a focus on optimization and proactive outreach.

Posted 6/11/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £32,000 - £35,000 per yearWebsite

About the role

Key responsibilities & impact

Provide first-class service to Vuelio’s highest value clients
Onboard clients onto the Vuelio platform and provide a seamless setup
Manage, investigate and take ownership of issues, seeing them through to resolution
Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times
Proactive outreach with CS clients along with other key internal and external stakeholders
Attend quarterly calls with account managers to check in with clients
Complete six-monthly ‘MOT’ reviews of platinum accounts to ensure clients’ platforms are optimised to their needs
Regular use of ClientSuccess to ensure key client tasks are completed and ‘at risk’ clients are identified well ahead of renewal
Continuous collaboration with other departments in order to improve the customers’ experience at every touch-point in the Company
Raise the profile and understanding of the Support role within the Company
Champion the success of the Help Centre through content enrichment and driving adoption
Proactively identify and address any inter-departmental blockers to reinforce positive change
Undertake data driven analysis for effective reporting and decision-making
Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle
Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals)

Requirements

What you’ll need

Previous high-level knowledge of a software or SaaS platform
Experience in a Customer Success or equivalent role
Demonstrated ability to develop and use collaborative relationships to facilitate the accomplishment of work goals
Proactively resolve issues
Share important or relevant information with a team
Adhere to a team’s expectations and guidelines

Benefits

Comp & perks

25 days holidays + 8 public holidays
Day off on your birthday
Hybrid working (2-3 days a week in the office)
Up to 4x salary Life Assurance
Opt-in Private Healthcare
Access to self-paid Dental Insurance
Perkbox (for discounts)
Cycle Scheme
Season Ticket Loans
Workplace Nursery scheme
SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer documentationissue resolutionSaaS platform knowledgeclient onboardingclient success managementproduct development lifecyclecontent enrichment

Soft Skills

collaborationproactive problem solvingcommunicationrelationship buildingintegrityprofessionalismteamworkstakeholder management