Executive/Personal Assistant
Victory Packaging
Associate Manager – Social Media Operations
vSplash
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead day-to-day operations of social media teams, ensuring SLA compliance, smooth task execution, and process continuity
- Manage a team of Social Media Specialists (SMS) and own partner/client escalations
- Track team performance using dashboards/tools, share regular reports, and provide insights for leadership reviews
- Develop reporting metrics and dashboards as business complexity evolves
- Manage workflows for a large customer base with varied process requirements
- Act as the first escalation point for partner queries with timely responses and accurate reporting
- Oversee onboarding, training, and refresher sessions for team members
- Drive efficiency improvements, process automation, and cross-functional collaboration with Product/Engineering teams
- Support hiring, manage leave planning, and address performance issues to maintain productivity and availability
- Build a strong team culture through regular check-ins, recognition, and transparent communication to boost cohesion, morale, and engagement
Requirements
- Proven expertise in managing SLAs, team schedules, and day-to-day operations
- Strong communication, leadership, and problem-solving abilities
- Strong analytical skills to generate insights, improve processes and support data driven decisions
- Proficiency in documents, spreadsheets and presentations for reporting and communication
- Hands-on experience with tools like Jira, Salesforce, Slack, or similar platforms
- Working knowledge of project management platforms
- Graduate in any discipline (postgraduate degree is an advantage)
- 8+ years overall work experience
- At least 4 years in delivery management, team management and client/partner interactions
- Experience communicating with US-based customers and front-ending client conversations
- Flexibility to work night shifts to align with US time zones
