WorkStaff360

Scheduling and Customer Service Assistant

WorkStaff360

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 $5 - $6 per hour

Job Level

Mid-LevelSenior

About the role

  • Plan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenue
  • Assign jobs based on skills, location, urgency, and availability
  • Monitor job progress and provide real-time updates to customers and staff
  • Adjust schedules as needed to resolve conflicts, delays, cancellations, and urgent requests
  • Act as a central point of contact between clients, technicians, operations, other schedulers, sales, and management via constant phone calls, DMs, texts, emails, and internal notes
  • Ensure compliance with service-level agreements and company standards

Requirements

  • Experience as a dispatcher, scheduler, or coordinator (field service scheduling experience preferred)
  • Strong organizational and problem-solving skills
  • Articulate, Pleasant, and Shrewd in client communications
  • Proficiency with google suite, Hubspot, and FSMs/Dispatching softwares
  • Ability to work under pressure and handle multiple priorities
  • 40 hours per week; Monday to Friday; 9AM - 6PM Eastern Standard Time Zone