VSP Vision Care

Data Analyst

• Supports a business team’s ability to leverage data in support of business monitoring and decision management
• Applies a range of analytics and data management techniques to generate accurate data and relevant insights
• Creates visualizations and dashboards to optimize business decisions and outcomes
• Engages with business teams to clarify needs and define business requirements for data analysis
• Contributes to data inventory and stewardship efforts, including metadata management, data profiling, data quality remediation and data cleansing
• Performs user acceptance testing and troubleshoots data discrepancies
• Maintains adherence to enterprise policies regarding data security, privacy, data management, data quality and governance

Business Data Analyst

Backend Engineer

• Own the design, construction, development, testing, implementation, and technology delivery for business needs throughout the company
• Responsible for technical aspects of the entire process of agile development for large complex projects
• Design, code/develop, test, and implement complex systems
• Design solutions to solve complex business problems, considering operational and functional aspects
• Define solution scope to deliver early business value
• Lead and monitor the work of other development staff; mentor Software Engineers
• Utilize advanced technical knowledge to influence GTS system architecture and future technological vision
• Drive constructive change, simplifying and improving performance and maintainability of critical systems
• May supervise or coordinate activities of other personnel as necessary within Agile development cycle
• VSP Vision: mission to provide access to quality vision care with nearly 70 years in the eye health industry

Senior Software Engineer, REST API, ASP.NET

Account Executive

• Provide proactive service to existing accounts as part of the customer retention strategy
• Exercise a broad knowledge of the organization's services and products while operating in a team selling environment with regional Account Executives
• Make proactive service calls in person or via telephone on existing accounts ensuring that yearly sales call targets are met
• Formulate and implement business plans specific to the needs of individual accounts, addressing administrative client issues (membership, literature needs, billing, etc.)
• Identify new and ancillary product sales opportunities and work with appropriate Account Executive in a team selling environment
• Represent the company at benefit and enrollment fairs as requested by client or sales management
• Cultivate and develop strong business relationships with key client decision-makers and other group contacts
• Maintain current working knowledge of existing and new products/services to ensure accurate information is provided to clients
• Complete administrative assignments including weekly activity reports, expense reports, and annual sales plan
• Utilize sales automation system to maintain client records and prepare reports

Field Sales Account Executive

Accounts Receivable

• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported, including mid to large-market and strategic relationships
• Act as expert advisor on Accounts Receivable and Collections services and primary point of contact for billing and collection inquiries
• Research and resolve complex internal and external billing and payment inquiries
• Perform billing, cash application, reconciliation, customer research and exception activities
• Create, review, and recommend documents to generate customer billing
• Use data-driven approach to resolve billing disputes and payment issues
• Execute internal and external collection activities; recommend billing adjustments, write-offs, and customer refunds for approval
• Prepare timely and accurate billing and reconciliation reports
• Identify at-risk customers and coordinate with Sales, Management, and partners to resolve issues
• Analyze customer requirements and recommend billing structures to support complex requirements
• Identify and escalate system or process trends; work with leadership on solutions
• Comply with data integrity, security policies, internal controls, and procedures
• Help onboard and mentor new teammates and flex as needed to support business needs

Senior Accounts Receivable Specialist

Director

• Responsible for serving as the company’s principal state government affairs advocate and will represent the company's position on legislation to elected representatives, officials, and staff in regulatory agencies and the executive branch for an assigned geographic area or region.
• Develop and maintain strong external relationships with state and local policymakers, industry groups, and patient and professional organizations within a specified geographic area or region
• All engagement shall be conducted in compliance with our code of conduct and all applicable state and local lobbying laws and regulations
• Implement strategies and tactics to shape and influence state policies through a combination of direct lobbying and legislative coalition-building
• Participate in political fundraising events and the company’s PAC activity
• Lead project initiatives and facilitate collaboration with a team of legislative and alliance development consultants and lobbyists to provide direction on approaches and deliver results
• Develop relationships with a diverse range of stakeholders, including industry groups, companies, think tanks, business trade associations, and patient/provider groups, to advance the company’s agenda
• Represent the company at key state/national stakeholder meetings and engage with key external partners to identify opportunities for collaboration to advance common policy priorities
• Work closely with various internal business units to provide strategic counsel, including providing regular updates, conducting briefings, presenting at internal meetings, and staffing senior leadership during state engagements
• Collaborate with the internal cross-functional advocacy team to execute on the strategic and tactical plan and identify opportunities for engagement with external partners in a constantly changing environment

Director of Government Affairs – Senior State Policy Advisor

• Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and increase membership and identify new and ancillary product sales opportunities.
• Cultivate and develop strong business relationships with clients and prospective clients’ key stakeholders.
• Manage business relationships with brokers, consultants and other industry partners.
• Educate key stakeholders on industry, pricing and benefit design trends in order to inform and assist with business decisions.
• Maintain current working knowledge on existing and new products/services and other general information to ensure accurate information is provided.
• Act as liaison between various departments and customers to ensure service levels and expectations are met.
• Collaborate with marketing and product development to address customer’s needs and analyze market data.
• Utilize sales automation system to make inquiries, maintain records and prepare reports.
• Exercise a broad knowledge of the organization's services, products and marketing techniques to achieve market share growth objectives and operational goals.

Customer Support

• Respond to customer inquiries (telephone, in person, email, internet) from members, clients, providers, and partners
• Support inquiries ranging from routine to complex across Prescriptions, Plans, Products, Services, and Procedures (contingent on LOB)
• Handle online purchasing, e-commerce, payment processing/collections, eligibility verification, order/shipping/stock status
• Accurately complete documentation, letters, and forms; perform Quality Assurance testing for company software
• Research and resolve issues/complaints, determine and implement appropriate resolutions
• Educate and influence customers on company products, services, and benefits
• Identify customer trends and communicate to business partners; escalate organization-wide issues as needed
• Maintain Customer Service standards and remain current on policy, procedure, and product changes
• May attend benefit fairs, open enrollment, client meetings; occasional overnight travel possible
• May support Sales Representatives, act as first point of contact, or process claims depending on LOB and business needs

Program Manager

Coordinate the management of multiple related projects directed toward a common business objective.
Partner with business leaders to envision, define, and initiate programs.
Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program.
Partner with business leaders in envisioning and strategic planning efforts for company programs
Develop program road map/implementation plan
Establish and manage the governance structure for the program
Manage program communications with key stakeholders, project sponsors, project managers, and the program team
Perform program risk management and manage escalation of program issues
Coordinate and monitor the scheduling, financial, and technical performance of company programs
Perform master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects
Facilitate the development of a cost-benefit analysis and return on investment for each project
Develop budget, financial projections, and forecasted ROI for the program
Aid in the negotiation of contracts and contractual changes, and coordinate preparations of proposals, plans, specifications, and financial conditions of contracts
Ensure adherence to master plans and schedules, facilitate solutions to program problems, and direct the work of project team members assigned to the program from various departments
Work with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value
Act as an advisor to the program team regarding projects, tasks, and operations
Build an effective matrixed team and inspire a shared vision for the program
Clearly communicate roles and expectations to project managers
Provide coaching to matrixed project managers; give input to manager on project managers’ performance
Create and deliver information at an appropriate level for audience, including presentations and status updates
Gain needed support from key stakeholders to lead and manage changes to successfully execute the program

Architect

• The Sr. Data Solutions Engineer works directly with business stakeholders to design data and analytics capabilities that support business strategies and to develop the data models and structures that enable data-driven solutions.
• Work with business stakeholders to identify how data can be leveraged to improve decision making
• Work with technology teams to analyze data requirements (functional and non-functional) and provide data architectural design solutions for business and technology initiatives
• Assess the effectiveness and accuracy of data sources and data gathering techniques
• Design data structures, data models and data pipelines, leveraging the support of subject matter experts to deliver business intelligence / data science capabilities for the organization
• Create data models at all levels including conceptual, logical, and physical
• Collaborate within an agile, multi-disciplinary team of data engineers, data analysts, UX designers and scrum master to deliver solution
• Work with Data Scientists on optimizing batch and real-time processes for feature engineering, training models, and serving predictions
• Research, promote, and develop data architecture best practices, guidelines, procedures and scalable frameworks
• Participate in architecture, governance and design reviews
• Participate in evaluations of existing and emerging analytical technologies and provide recommendations

Senior Data Modeler/Architect

Financial Planning and Analysis

• Performs complex financial analysis involving company expenses, income, and other business results based on past, present, and future operations
• Assists in evaluating information for setting the strategic direction for the enterprise
• Researches, analyzes, and reports fluctuations in financial and business results to identify trends and research variances; makes recommendations to improve company performance and resolve issues
• Researches, analyzes, and reports fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impact; makes recommendations for corrective action
• Assists in the preparation of company budgets and financial forecasts for the development of business plans
• Monitors and evaluates individual department expenses and identifies any specific trends to assist in cost control
• Recommends changes to streamline accounting systems and processes to ensure maximum efficiency and appropriate utilization of resources
• Prepares reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making
• Analyzes and interprets various financial reports and statistics to management; makes recommendations to ensure proper business decisions are made
• Assists with the review and evaluation of performance evaluations to provide coaching and feedback
• Adapts new developments in the field of financial planning and control to ensure the enterprise utilizes the most effective financial practices; makes recommendations to improve financial systems and processes

Senior Financial Analyst

Account Executive - South Dakota

• Partner in the development, testing and implementation, and technology delivery for business needs throughout the company.
• Partner in the coding/development/maintenance, testing and implementation of systems
• Partner in the design of solutions to solve business problems while learning the business functions supported by the system

Apprentice Software Engineer, Java, Angular, React

• Responsible for serving as the company's principal state government affairs advocate and will represent the company's position on legislation to elected representatives, officials, and staff in regulatory agencies and the executive branch for an assigned geographic area or region
• Develop and maintain strong external relationships with state and local policymakers, industry groups, and patient and professional organizations within a specified geographic area or region
• All engagement shall be conducted in compliance with our code of conduct and all applicable state and local lobbying laws and regulations
• Implement strategies and tactics to shape and influence state policies through a combination of direct lobbying and legislative coalition-building
• Participate in political fundraising events and the company's PAC activity
• Lead project initiatives and facilitate collaboration with a team of legislative and alliance development consultants and lobbyists to provide direction on approaches and deliver results
• Develop relationships with a diverse range of stakeholders, including industry groups, companies, think tanks, business trade associations, and patient/provider groups, to advance the company's agenda
• Represent the company at key state/national stakeholder meetings and engage with key external partners to identify opportunities for collaboration to advance common policy priorities
• Work closely with various internal business units to provide strategic counsel, including providing regular updates, conducting briefings, presenting at internal meetings, and staffing senior leadership during state engagements
• Collaborate with the internal cross-functional advocacy team to execute on the strategic and tactical plan and identify opportunities for engagement with external partners in a constantly changing environment

Director of Government Affairs, Senior State Policy Advisor

• Perform financial analysis involving company expenses, income, and other business results based on past, present, and future operations.
• Create routine financial reporting for distribution to all levels of management.
• Research, analyze, and report fluctuations in financial and business results to identify trends and research variances.
• Research, analyze, and report fluctuations between actual financial results compared to budgeted amounts to advise management on potential areas of cost impacts.
• Assist in the preparation of company budgets and financial forecasts for the development of business plans.
• Ensure expenses are charged to the general ledger for the correct division; enforce company policies around this activity.
• Perform reconciliations and consolidations.
• Prepare reports that outline the company's financial position in the areas of income, expenses, and earnings to assist in financial decision-making.
• Partner with Financial Analysts to analyze and interpret various financial reports and statistics to management.
• Support department special projects

Junior Financial Analyst

• Respond to customer inquiries in a manner that supports the achievement of goals
• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Quality Assurance testing for company software
• Research and resolve issues/complaints and determine appropriate resolution(s)
• Solve problems and assist with issues that may not fit the “cookie-cutter” solution
• Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
• Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
• Effectively maintain specific line of business Customer Service standards and support level standards
• Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently
• Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel
• Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders
• Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders
• Contingent on the LOB, may process claims based on business needs and workflow fluctuations