Trainee Manager
Lush Fresh Handmade Cosmetics North America
Technical Support 1
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,656 - $80,253 per year
Job Level
Mid-LevelSenior
About the role
- Resolves internal and external customer concerns raised during installation, operation, maintenance or product application or compatibility matters in a manner that support the achievement of the company's satisfaction, growth, and operational excellence goals.
- Troubleshoots problems with software applications and recommends corrective action
- Implement internal escalation processes and collaborate in the development of procedures, methods, best practices, and documentation to provide consistent and reliable, and excellent technical service
- Analyze, reproduce, troubleshoot, and resolve technical issues related to specific and general functionality of product/software (internal or external) and (if applicable) associated third-party integrations
- Maintain an in-depth knowledge of the products/software
- Document customer (internal or external) information and recurring technical issues to enhance product quality programs and product development
- Act as a customer advocate, championing issues which have an impact on customer operations as they relate to products/software
- Utilizes multiple systems/tools to troubleshoot a variety of issues and partner with various departments to ensure software products meet the needs of the customer
Requirements
- Bachelor’s degree in Business Administration, Computer Science or related field; in lieu of degree 4 years functional experience
- Basic understanding of network, server, and software methodologies and how they relate
- Demonstrated interpersonal skills and technical product knowledge, and expertise are critical to responding to daily customer-centric activities
- High degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity
- Available to work any shift, including weekends, holidays, and/or overnight
- Effective verbal and written communication skills including business writing, grammar, and punctuation to correspond with customers via letter, email, and webchat
- Ability to communicate and collaborate across multiple teams and locations
- Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
- Demonstrated ability to learn, support change management, and assimilate new information quickly
- Ability to use independent judgment/discretion for problem escalation on more complex issues or situations, and coach less experienced representatives in basic procedures #LI-EYEFINITY
Benefits
- For more information regarding VSP Vision benefits, please click here .
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingsoftware applicationstechnical serviceproblem identificationdiagnosisnetwork methodologiesserver methodologiessoftware methodologiesproduct knowledgechange management
Soft skills
interpersonal skillseffective communicationcollaborationindependent judgmentinitiativecustomer advocacyteamworkadaptabilityproblem-solvingattention to detail
