Voya Financial

Operations

• Serves as the highest level business analyst expert, providing leadership on complex projects across multiple business areas, multiple platforms and/or multiple locations.
• Provide consulting regarding the practices and methods for defining detailed business requirements including planning, documentation, analysis and alignment to corporate standards
• Define/review high level business requirements which describe the business needs and the scope of the solution – prior to developing detailed business and functional requirements.
• Document and refine business requirements to describe the business needs to a functional requirement level without presuming a technical solution.
• Support the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to production
• Work in execution of product development across all teams as part of the development lifecycle
• Develop or modify processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired result through understanding past, current and future business unit goals, strategies and plans including current and future roadmaps.
• Work with Project and Release Management to sequence/coordinate development activities within software development environment methodologies
• Leverage understanding of high level system architecture/portfolio that supports the business process, and the key process areas supported by the IT systems to provide in-depth solution and problem solving.
• Operate at a high technical level for all phases of IT projects; ensuring broader business implications of proposed IT solutions are considered.
• Identify applicable technology alternatives to given business problems using applied research and tools; reviews new products/services using pre-established evaluation criteria that include architecture standards and the standards to request proposals with outside firms
• Coaches and mentors less experienced analysts. Assign, check work and provide guidance on assignments to other team members

BDMF Operations Specialist

Consultant

• Responsible for the installation and ongoing plan document support of sponsors that meet the criteria for Voya’s plan document services.
• Play a pivotal role in supporting our Sales and Client Transition Management teams.
• Responsibilities include plan design consultations, plan design reviews, drafting plan documents aligned with OMNI platform capabilities, and ensuring a seamless transition from Plan Design to Implementation for onboarding clients.
• Prepare and maintain all Plan Documents for startup, spinoff, and conversion retirement Plans, including Plan Amendments, Restatements, Summary Plan Descriptions, and all supporting documents.
• Successfully manage the plan document restatements from start to finish.
• Collaborate with Plan Sponsors and Advisors to create optimal defined contribution plan designs, addressing queries, and ensuring a clear understanding of chosen plan specifications.
• Offer comprehensive plan design consultations with plan sponsors during the onboarding process.
• Assist in the development workflows, tools, and procedures to enhance the client experience around Voya’s plan document services.
• Perform merger comparisons and protected benefits analysis of both pre-approved and individually designed plan documents.
• Aid in pre-sales reviews of plan documentation to assist the sales and client services departments to evaluate potential business.

Senior Plan Document Consultant

Solutions Engineer

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments.
• Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities.
• Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies.
• Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms.
• Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms.
• Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design.
• Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides.
• Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations.
• Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues.
• Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures.
• Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations.
• Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards.
• Ensure all solutions meet enterprise security, compliance, and reliability requirements.

Lead Solution Engineer – Voice Solutions

Product Manager

• Own the Planview and ADO Product Strategies
• Define and maintain the Planview and ADO product vision and multi-year roadmap aligned to enterprise strategy and portfolio maturity.
• Translate business and EPMO needs into clear platform capabilities, enhancements, and priorities.
• Manage the Platform Backlog & Roadmap
• Own and prioritize the Planview and ADO backlogs, including enhancements, integrations, workflow automation, technical debt, and user experience improvements.
• Define and govern how Planview and ADO are used across the enterprise, including data standards, required fields, workflows, and reporting structures.
• Drive enterprise adoption and maturity of Planview and ADO through onboarding, training, communications, and enablement.
• Ensure Planview functions as an authoritative source of truth for portfolio, delivery, financial, and capacity data.

EPMO Platform Product Manager

Risk

• Support the implementation and ongoing execution of enterprise data governance policies, standards, and operating procedures
• Partner with data owners and data stewards to define, document, and maintain business definitions, metadata, and critical data elements
• Monitor data quality, support issue identification and remediation tracking, and contribute to continuous data quality improvement
• Participate in data classification and access governance processes, including identification and governance of sensitive data such as PII and PHI
• Collaborate cross‑functionally with Data Engineering, Security, Privacy, Risk, Compliance, and Analytics teams to promote governed data practices
• Maintain data governance documentation, dashboards, metrics, and management reporting for leadership and governance forums
• Support audit, regulatory, and risk‑related data governance activities, including evidence collection and response coordination
• Assist with adoption of data governance and data quality tools through documentation, training materials, and end‑user support
• Identify process gaps, risks, and improvement opportunities, and contribute to governance maturity and operational excellence initiatives

Data Governance Analyst

• Design, develop, and implement enhancements, bug fixes, and maintenance updates across a suite of Java/Spring Boot/Angular applications
• Lead technical delivery for assigned applications, ensuring quality, stability, and timely execution
• Manage day‑to‑day KTLO (Keep The Lights On) operations, including incident triage, root‑cause analysis, and problem resolution
• Partner with architects and shared services teams to ensure compliance with enterprise development standards, security requirements, and SDLC processes
• Drive continuous improvement efforts, including automation, performance optimization, and cost‑reduction opportunities
• Review performance metrics and testing results to identify and address system bottlenecks
• Mentor junior developers and contribute to knowledge‑sharing across the team
• Support change management, release readiness, and production deployment activities
• Collaborate with business partners to understand requirements and translate them into technical solutions

Software Development Consultant

Events

• Design, deploy, and manage DLP solutions across endpoints, networks, and cloud environments to detect and prevent potential data breaches.
• Monitor and analyze DLP events, conducting research to determine the root cause and scope of exposure.
• Develop and update DLP policies, rules, and procedures based on evolving business requirements, threat landscapes, and compliance obligations.
• Collaborate with Security, Legal, and compliance teams to ensure adherence to data protection laws and industry standards.
• Conduct risk assessments and gap analyses to identify vulnerabilities and recommend remediation strategies.
• Provide training and guidance to employees on best practices for data handling and the importance of data loss prevention.

Data Loss Prevention Engineer

Account Manager

• Serve as a subject matter expert for the company’s ESOP, providing strategic oversight and guidance on plan design, administration, and long‑term sustainability.
• Partner with Legal, Finance, Tax, Payroll, and external advisors to ensure compliance with ERISA, IRS, and Department of Labor requirements.
• Support fiduciary governance processes, including documentation, audits, valuations, and trustee interactions.
• Oversee day‑to‑day ESOP administration, including eligibility, allocations, distributions, vesting, diversification, and participant transactions.
• Ensure accurate and timely execution of annual ESOP activities, including valuations, statements, and required filings.
• Identify and implement process improvements to enhance accuracy, efficiency, and participant experience.
• Act as a trusted advisor to senior leadership, HR partners, and business leaders on ESOP‑related matters.
• Develop and deliver clear, compliant communications and education materials to help participants understand the ESOP and its value.
• Respond to complex participant inquiries with empathy, clarity, and professionalism.
• Monitor regulatory changes and assess potential impacts to the ESOP, proactively recommending updates or mitigation strategies.

Client Relationship Manager

Director

• Conduct regularly scheduled meetings and coaching sessions to evaluate advisor business performance and identify opportunities for growth.
• Assist advisors in navigating business challenges, practice management decisions, and succession planning.
• Represent the firm’s leadership team to advisors, ensuring that expectations are met and outcomes align with firm priorities.
• Provide strategic input and feedback to advisors, helping them refine business models, client engagement strategies, and operational processes.
• Serve as a trusted connector between advisors and the Broker-Dealer, ensuring advisors are aware of and able to leverage available resources.
• Identify and align appropriate firm specialists, internal teams, and subject matter experts to address advisor needs.
• Facilitate collaboration across compliance, marketing, technology, and operations to deliver comprehensive solutions.
• Act as an internal advocate for advisors, ensuring their perspectives are considered in firm-wide initiatives and decision-making.
• Foster stronger advisor connectivity to the firm through regional events, study groups, and peer-to-peer learning opportunities.
• Build and reinforce advisor loyalty by demonstrating consistency, transparency, and accountability in all interactions.
• Serve as a strategist for advisors, offering insights on market trends, business growth opportunities, and evolving client needs.
• Develop and implement proactive strategies to attract resource usage while increasing satisfaction and productivity.
• Continuously measure advisor satisfaction and adapt engagement strategies to maintain high levels of trust and advocacy.

Regional Director – Wealth Management

Actuary

• Input review/preparation/analysis and model run execution.
• Develop, enhance, and modify current tools using VBA code.
• Lead modeling projects related to changes in regulations or company initiatives.
• Analyze model results for reasonableness, key drivers, and interaction of assets and liabilities.

Senior Actuarial Associate

People Operations

• Continuously improve the overall employee experience by strengthening and modernizing the Workday platform, including identifying opportunities for AI-enablement and automation
• Lead the People Systems team in managing and refining the long-term technology roadmap
• Serve as primary facilitator of the HR Technology Council - driving decisions, ensuring alignment and recommending best practices to HR executive leaders related to Workday and adjacent functionality
• Provide direct leadership, mentoring, and performance management for onshore team members and oversight of offshore resources to ensure quality, consistency, and timely delivery
• Serve as a senior leader and mentor in architecting scalable and sustainable Workday solutions
• Demonstrate design alternatives and solution options using prototyping and scenario modeling
• Apply and reinforce Workday‑endorsed methodologies and implementation standards
• Provide project leadership, including planning, execution, risk identification, mitigation strategies, and stakeholder communications for complex, cross‑functional initiatives
• Partner with HR, IT, Finance, and Security teams to align and implement standard governance, controls, and data security practices
• Supervise Workday’s semi‑annual feature releases, ensuring readiness, testing, change management, and adoption
• In coordination with IT and other internal teams, oversee operational activities, including integrations, system monitoring, and issue resolution
• Champion strong relationships across partner departments, including senior leadership, to ensure alignment, transparency, and value delivery
• Serve as lead resource for ongoing engagement with Workday as a supplier and partner to Voya – advocate for enhancements to better meet Voya’s long-term needs

Associate Vice President, Workday People Systems

Security Engineer

• Create deliverables that illustrate how to strategically move the business forward.
• Define and maintain AI security reference architectures, design patterns, and standards covering data ingestion, model training, deployment, inference, and monitoring.
• Ensure secure use of generative AI, large language models (LLMs), and third‑party AI services through policy, technical controls, and architectural review.
• Conduct AI‑specific threat modeling and risk assessments, including risks related to data poisoning, adversarial attacks, model theft, prompt injection, and unauthorized model usage.
• Engage key business stakeholders to facilitate both strategy and innovation planning.

AI Security Architect

• Lead experience studies and support actuarial assumption development
• Perform and oversee Cash Flow Testing analysis for Retirement annuity products
• Support preparation of annual actuarial memorandums and related documentation
• Design and maintain controls and governance around assumptions and CFT processes
• Partner with valuation and finance teams to support actuarial analysis and reporting
• Partner with valuation, ALM, finance, data, and IT teams to support assumption settings and actuarial memorandum work
• Leverage advanced analytics and AI-enabled tools (e.g., predictive analytics and Copilot-supported workflows) to enhance experience studies and assumption analysis
• Manage and/or provide technical guidance to staff
• Contribute to special projects and regulatory initiatives, as needed