Program Analyst, Retailer Programs
GoodRx
AndroidiOSSQL
Solutions and Implementation Consultant
Vouched
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own implementation projects from kickoff to go-live, ensuring customers achieve success quickly
- Deliver customer training sessions on the Vouched dashboard and key workflows and develop reusable training materials (decks, recordings, documentation)
- Partner with Sales and Solutions Consultants to provide technical support in customer evaluations, demos, and presales
- Act as second-line technical triage for Customer Success Managers and provide backup support coverage for escalated tickets
- Run SQL queries (Snowflake or similar) to analyze data and troubleshoot onboarding and post-launch issues
- Read and interpret API documentation and developer references to support integrations and reproduce customer issues
- Document and escalate issues clearly to Product and Engineering when fixes are required
- Track and report on onboarding KPIs (time-to-go-live, implementation success rate, customer health at 30 days)
- Build implementation playbooks, training resources, and troubleshooting guides to scale the team
- Identify opportunities to streamline onboarding and reduce time-to-value
Requirements
- 5+ years in customer-facing implementation, technical account management, or project management roles within B2B SaaS
- Strong project management skills — proven track record of managing multiple concurrent implementations
- Proficiency in SQL (Snowflake or similar)
- Comfort with APIs and developer documentation
- Experience triaging technical issues and collaborating with engineering to resolve them
- Experience delivering customer training sessions — comfortable presenting dashboards, workflows, and reporting features to both technical and business users
- Strong customer relationship management skills with both technical and executive stakeholders
- Driver mentality — proactive, decisive, and skilled at managing multiple stakeholders
- Excellent communication skills for simplifying technical topics and influencing across teams
- Preferred: Experience in identity verification, fintech, or healthcare SaaS
- Preferred: Familiarity with support tools (e.g., Zendesk)
- Must be based in the US (US work authorization required)
